Amazon Off Campus Drive For Freshers As Sellor Support/Customer Service Associate On 08 Mar 2017 @ Hyderabad

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Company Name    Amazon
Company Website www.amazon.in
Experience      0 – 1 years
Salary Not Mentioned
Qualification B.E/B.Tech
Job Role Sellor Support/Customer Service Associate
Skills Communication Skill
JOB Location Hyderabad
Job Type Apply
Venue Date 08 Mar 2017
Reference      FreshersTask.com

Description :

Passout : 2017 Batch

Profile 1: Seller Support – Full Time

The Seller Support Associate acts as the primary interface between Amazon and our business partners. The Seller Support Associate will be responsible for providing timely and accurate operational support to Merchants selling on the Amazon platform. The successful candidate has an immediate, distinct effect on the experience of customers of Amazon, making a strong record of customer focus a high standard for the role. A Seller Support Associate is expected to address chronic system issues, provide process improvements, develop internal documentation, and contribute to a team environment, all while adhering to service level agreements for phone and/or email cases.

  • Demonstrates effective, clear and professional written and oral communication.
  • Provides prompt and efficient service to Amazon Sellers and Merchants including the appropriate escalation of Sellers’ issues.
  • Builds Platform and business knowledge to better serve sellers
  • Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.
  • Demonstrates excellent time-management skills and the ability to work independently knowledge while using departmental resources, policies and procedures.
  • Contributes to a positive team environment and proactively aids team members with difficult contacts as needed.
  • Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.
  • Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions.
  • Liaise with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Seller’s issues and questions.
  • Should be flexible to adapt to support a 24*7 operating environment and ready to work in shifts

Compensation Details: INR 2,74,000 per annum

Benefits:-

  • Free Transport Facility
  • Night Shift Allowance
  • Sodexo Meal Coupons
  • Over Time benefits
  • Health Insurance benefits for Self and Dependents

Profile 2: Customer Service Associate – Full Time

Job of Customer Service Associate involves communicating with customers through different mediums (Email, Chat and Phone) by utilizing a variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions in a fun and fast paced environment

Skills:

  • Amazon is looking for candidates with:
  • Excellent communication (written and verbal)
  • Comprehension and problem solving skills
  • Familiarity with MS-Office, Internet Explorer
  • Good typing skills.
  • Willing to work in a 24*7 environment

Compensation Details –

Full Time:

  • Email : INR 1,73,000 per annum
  • Chat : INR 1,95,000 per annum
  • Voice (India) – INR 2,10,000 per annum
  • Voice (International) – INR 2,50,000 per annum

Benefits:-

  • Free Transport Facility
  • Night Shift Allowance
  • Sodexo Meal Coupons
  • Over Time benefits
  • Performance Incentives – Only for Full time Employees

Venue Details:

Date: 8 March 2017

Venue:

HolyMary Group of Institutions,
Keesara, Bogaram Ghatkesar
Hyderabad

Apply Now

 


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