IBM is a global technology and innovation company headquartered in Armonk, NY. It is the largest technology and consulting employer in the world, with more than 400,000 employees serving clients in 170 countries. IBM offers a wide range of technology and consulting services; a broad portfolio of software development and systems management; and the world’s most advanced servers and supercomputers. Utilizing its business consulting, technology and R&D expertise, IBM helps clients become “smarter” as the planet becomes more digitally interconnected. IBM invests more than $6 billion a year in R&D, just completing its 18th year of patent leadership.
Website : www.ibm.com
Job Role : SO Operations
Eligibility : BE/BTech/ME/MTech/MSc/MCA
Experience : Freshers
Job Location : Bangalore/Hyderabad
Venue Location : Bangalore
Event Date : 14th December 2014
Event Time : 09:00 AM
# Support problem and change tickets for client support operations (e.g.storage systems or server) for work involving problem determination and implementation of changes to hardware, software, applications or network systems.
# These tasks are not standardized and require independent thought and problem solving to resolve.
# Interaction with other teams is often required to solve issues.
# Work to standardize repeatable tasks and steps across multiple accounts.
# This may require creating documentation or scripts that can be used to solve the same problem in the future.
# Team members participate once or more a day in cadence discussion on team performance. These meetings are typically led by the primary pool manager or Dispatcher.
# They discuss issues or challenges, and receive trouble-shooting input /advice from other team members.
# They may also discuss team performance trends. Primary pool team members may also separately interact and exchange information with members of cross-pool teams.
# Implement medium to complex product upgrades and/or medium to complex security compliance corrections without assistance.
Sri Venkateshwara college of Engineering,
Vidya nagar cross, Off Bengaluru international Airport road,
After Yelahanka Airforce station, Bangalore.
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