Minimum of 65% average in the highest education (No current backlog candidate’s are allowed for the interview process)
Good Communication Skills
About the Business Unit we are hiring for:
SO brings togetherof IBM’s worldwide service delivery capabilities for Strategic Outsourcing with strong local and regional management teams supported by a set of key global competencies.
About the Job
Support problem and change tickets for client support operations (e.g. storage systems or server) for work involving problem determination and implementation of changes to hardware, software, applications or network systems. These tasks are not standardized and require independent thought and problem solving to resolve. Interaction with other teams is often required to solve issues.
Work to standardize repeatable tasks and steps across multiple accounts.
This may require creating documentation or scripts that can be used to solve the same problem in the future.
Team members participate once or more a day in cadence discussion on team performance. These meetings are typically led by the primary pool manager or Dispatcher.
They discuss issues or challenges, and receive trouble-shooting input /adviceother team members. They may also discuss team performance trends. Primary pool team members may also separately interact and exchange information with members of cross-pool teams. Implement medium to complex product upgrades and/or medium to complex security compliance corrections without assistance.
Documents to be carried for the event (original & one set of photocopies)
Educationyear mark sheets for the highest degree attained / pursuing
Education degree certificate (if course is completed)
Government issued photo ID card
If previously employed: Offer letter or Latest revision Letter and Relieving letter/ Service Letter