Home » Freshers Jobs » “Flipkart India Private Limited” | ‘Team Leaders Customer Service’ | Walkin on 16th Dec to 19th Dec @ Bengaluru/Bangalore

“Flipkart India Private Limited” | ‘Team Leaders Customer Service’ | Walkin on 16th Dec to 19th Dec @ Bengaluru/Bangalore

Qualification

Any Graduate

Experience

4 to 7 yrs.

No of Openings

5

Work Location

Bengaluru/Bangalore

Job Description

Title : TL

Reporting to : Assistant Manager

Grade : 7

No of Positions : 5

Primary Role:

As Team Lead for CS Email & Chat process, you will lead a team of 20 consultants; continuously striving to improve the experience and satisfaction of customers ensuring we deliver an outstanding customer service experience, and build a team of subject matter experts.

Primary Responsibilities:

Support and development of agents through mentoring, coaching and regular performance reviews; foster team spirit and driving high employee morale through effective leadership and change management.

Essential

A Bachelors degree in a relevant discipline is a must.
Total of 5-7 years of work experience, with 1-2 years as a supervisor managing employees in a high-volume, multi-channel contact center
Attrition handling, performance management, attendance management, CSAT
Strong on contact center metrics (AHT, TAT, shrinkage, RAG analysis etc.)
Strong analytical, problem solving and operational skills in a production-oriented work environment.

#Team Lead experience of 1.5 to 2 years on papers is mandatory.
#Candidate should be strong in metrics calculations and formulas for attrition, attendance, shrinkage (absenteeism), AHT, TAT, performance management etc.,
#Excellent Communication in English is required
#Flexibility to work on rotational shifts (Monthly rotations) (7AM to 4 PM and 4PM to 1AM)
#Cab facilities will be provided (Paid facility)
#Compensation offered (4.2 to 5+ LPA) based on candidate credibility

Do inform the receptionist on the 7th floor.
Please carry a copy of your updated resume.

Address

  • Time:From 11 AM to 3 PM
  • Venue:Flipkart India Private Limited, Ozone Manay Tech Park, No: 56/9, 7th & 8th Floor, Hosur Main Road, Bengaluru Pincode: 560 068 Landmark : Opposite to Toyota Showroom Below Electronics City Flyover (From SilkBoard towards Electronics City)

 

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