Company : Aegis Limited
Qualification : Any Graduate
Experience : 3 to 8 yrs.
No of Openings : 10
Work Location : Chennai
For Leading UK based Telecom Client.
To ensure desired customer delight by providing satisfactory response to customer interaction
To achieve desired contact center business plan results for revenue & costs.
Manage Customer Interactions through Inbound voice contact through his/her team for the various services
Identify steps in work processes
Identify improvement opportunities
Test improvement opportunities
Fully implement improvements with best results
Constantly monitor & review performance metrics for achievement of objective
To track & ensure closure of complaints
To effectively manage Contact Center operations for constant performance achievements
Identify relevant training needs of agents and Team Leaders & ensure effective implementation
Effectively manage shift operations
Prepare work/manpower schedules
Prepare contingency plans
Interface with IT/HR/ Training/Quality
Collate data & generate MIS report
Recruit, train & retain team in conjunction with HR for optimum performance
Mentor and develop the team.
- Time:From 10 am
- Venue:No.7 Essar House,4th Floor, Esplanate Road, chennai – 600 108. Near to Rajaannamalai Mandram , Opposite to Chennai Fort Station.
- Telephone:9941559135, 9884371819, 9500027738