Home » Freshers Jobs » Aegis Limited walkins for Assistant Manager Operations on 26 Dec 2014 @chennai

Aegis Limited walkins for Assistant Manager Operations on 26 Dec 2014 @chennai

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Company : Aegis Limited

Qualification : Any Graduate

Experience : 3 to 8 yrs.

No of Openings : 10

Work Location : Chennai

Job Description

For Leading UK based Telecom Client.
To ensure desired customer delight by providing satisfactory response to customer interaction
To achieve desired contact center business plan results for revenue & costs.
Manage Customer Interactions through Inbound voice contact through his/her team for the various services
Identify steps in work processes
Identify improvement opportunities
Test improvement opportunities
Fully implement improvements with best results
Constantly monitor & review performance metrics for achievement of objective
To track & ensure closure of complaints
To effectively manage Contact Center operations for constant performance achievements
Identify relevant training needs of agents and Team Leaders & ensure effective implementation
Effectively manage shift operations
Prepare work/manpower schedules
Prepare contingency plans
Interface with IT/HR/ Training/Quality
Collate data & generate MIS report
Recruit, train & retain team in conjunction with HR for optimum performance
Mentor and develop the team.

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Address

  • Time:From 10 am
  • Venue:No.7 Essar House,4th Floor, Esplanate Road, chennai – 600 108. Near to Rajaannamalai Mandram , Opposite to Chennai Fort Station.

Contact

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