Associate Support Consultant Jobs in Bangalore @ Misys Software Solutions

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Company: Misys Software Solutions


Experience: 0 – 2 Years

Job Description:
Candidate expectations:
# Relevant Job Experience: 0-2 years
# Academic qualifications :Engineering, BSc (IT), MSc (IT) – preferred, MCA – preferred
# Functional Domain: Treasury & Capital Markets
# Should have working experience in : C#, .Net Framework, RDBMS, VB, MS Access, SQL query
# Should be familiar with Trouble shooting techniques such as windows event viewer, debug view, Appsight recorder
# Prior work experience in supporting Customer on a Treasury and Capital Market product is preferred. (Work experience on Opics would be an added advantage)
# Should be very good at analytical and problem solving skills.
# Any certifications will be a plus.
# Valid passport.
# Should be willing to travel internationally on short term assignments.
# Should be willing to work in shifts.
# Salary at Market levels.

Job description:
# Providing quality service to clients and enhancing customer experience through analysis and resolution of support cases.

Roles & responsibilities:
# Learn Product in depth (functional and technical)
# Analyze technical and functional cases and provide quality resolution in accordance with agreed customer metrics
# Have a fair and controlled backlog ensure outstanding cases are followed through to their logical end.
# Work as part of a team to resolve client issues affecting the product
# Engage with our internal and external customers to resolve issues
# Engage with peers in other product groups to resolve issues that span multiple products
# Work closely with the Development and the PS teams, underlining the quality issues, sharing constructive customer feedback and suggesting ways for improvement .
# Provide accurate and complete information to the Development team,required, to enable them to fix the software without .
# Maintain up to date information on problem resolution in Salesforce and keep customer and Team Lead up to date on resolution status.
# Identify potential Professional Services or Product Sales opportunities arisingcustomer calls. Ensure that these are passed on to the appropriate groups for action in order to drive increased revenue.
# Document known issues and solutions and ensure adequate internal communication of problem resolutions. Convey customer feedback to management.
# Strive to improve product and service quality and client satisfaction.
# Create new solutions to enhance the Knowledge database ensuring a faster service to the customers in the future
# Submit accurate timesheets within prescribed deadlines.
# Ensure data capture quality at case and account level in Salesforce
# Adhere to internal policies and procedures.
# Respect and Promote the visions and values of Misys
# Undertake any other task assigned by your line manager.

Mandatory Soft Skills:
# Good oral and written communication skills
# Aspires to learn, Fast learner
# Possesses right attitude and is a team player
# Displays very good trouble shooting skills
# Should undergo CCAT test and interview to be selected

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