“Directi” | ‘Web Solutions Specialists’ | 01/16/2015 @ Mumbai

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Company : Directi

Skills : Technical Support dell process isp process csr Client Servicing Upselling cross selling technical ad

Experience Required : Freshers

Job Location : Mumbai

Job Description :

Being the front line support for customers over email, phone, or other channels

Troubleshooting and resolving issues related to our domain name and hosting products

Up-selling and cross-selling BigRock products to qualified customers where appropriate

Investigating and identifying solutions to various kinds of technical issues spanning DNS, business email, hosting, and associated products

Escalating complex system-wide issues or bugs to L2 support and software engineering teams

Ensuring speedy resolution of customer issues while maintaining high customer satisfaction

Reviewing existing product documentation and publishing documentation in internal & external knowledge bases

Requirement Specification

General Requirements

Age: 27 or lesser

Experience: 0-1 year in Customer Service or similar capacity, preferably on an IT platform

Educational Qualifications : Graduate from any stream.Any Engineering, or BSc (IT or Computers) preferred

Detailed Requirements :

Must be customer-focused, and willing to do whatever it takes to resolve customer issue.

Strong customer interaction skills and ability to work in a variety of customer situations.

Strong written and verbal communication skills.

Ability to solve complex problems quickly, inventively and resourcefully.

Good working knowledge of computers and the Internet; strong ability to develop new skills.

Highly motivated and energetic team player, with excellent interpersonal skills

Must be willing to work in shifts (including at night and on holidays)

Technologies involved (prior knowledge of these would be a plus)

Domain name system (DNS)

Domain names and domain name registration

Web Hosting


PHP,Perl,ASP, dotNET, Perl and FastCGI

Drupal, WordPress,DotNetNuke, Magento, other softwares

Simple Database functions like Backup/Restore

Email Solutions


Digital Certificates

Website Builder Tools
Walkin Date : 01/16/2015

Walkin Time : 09:00 a.m


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