Home » Freshers Jobs » “Directi” | ‘Web Solutions Specialists’ | 01/16/2015 @ Mumbai

“Directi” | ‘Web Solutions Specialists’ | 01/16/2015 @ Mumbai

India First Fresher Jobs Search Engine – Click Here Join with Our fresherstask Google+

 

Company : Directi

Skills : Technical Support dell process isp process csr Client Servicing Upselling cross selling technical ad

Experience Required : Freshers

Job Location : Mumbai

Job Description :

Being the front line support for customers over email, phone, or other channels

Troubleshooting and resolving issues related to our domain name and hosting products

Up-selling and cross-selling BigRock products to qualified customers where appropriate

Investigating and identifying solutions to various kinds of technical issues spanning DNS, business email, hosting, and associated products

Escalating complex system-wide issues or bugs to L2 support and software engineering teams

Ensuring speedy resolution of customer issues while maintaining high customer satisfaction

Reviewing existing product documentation and publishing documentation in internal & external knowledge bases

Requirement Specification

General Requirements

Age: 27 or lesser

Experience: 0-1 year in Customer Service or similar capacity, preferably on an IT platform

Educational Qualifications : Graduate from any stream.Any Engineering, or BSc (IT or Computers) preferred

Detailed Requirements :

Must be customer-focused, and willing to do whatever it takes to resolve customer issue.

Strong customer interaction skills and ability to work in a variety of customer situations.

Strong written and verbal communication skills.

Ability to solve complex problems quickly, inventively and resourcefully.

Good working knowledge of computers and the Internet; strong ability to develop new skills.

Highly motivated and energetic team player, with excellent interpersonal skills

Must be willing to work in shifts (including at night and on holidays)

Technologies involved (prior knowledge of these would be a plus)

Domain name system (DNS)

Domain names and domain name registration

Web Hosting

cPanel/Plesk

PHP,Perl,ASP, dotNET, Perl and FastCGI

Drupal, WordPress,DotNetNuke, Magento, other softwares

Simple Database functions like Backup/Restore

Email Solutions

POP/IMAP/SMTP

Digital Certificates

Website Builder Tools
Walkin Date : 01/16/2015

Walkin Time : 09:00 a.m

 

View Company Details

 

Submit Your Resume – Just 1 Minutes Technical Interview Questions Experienced Walkin Details Click Here Free Job Alert – Subscribe Now- Daily 50 Jobs

To know job updates in FaceBook
FaceBook Group Facebook Page

Check Also

Zealous Services Walkin For Freshers As Customer Support Executive On Dec 2016 @ Chennai

  About Company: Zealous Services is an ISO Certified company that operates a worldwide network …

Leave a Reply

Your email address will not be published. Required fields are marked *