Company Name : GENPACT INDIA
Skills Required : BPO and ITES ITES and BPO and KPO Voice Support Customer Support Technical Support Fresher Voice BPO
Experience Required : 0 – 5 Year(s)
Job Location : Hyderabad
Walkin Date : 16 January 2015
Walkin Time : 10:00 a.m – 04:00 p.m
Job Description :
# Should have basic understanding of troubleshooting,desktop support,MS Office.
# Should be flexible to work on e-mails and calls both.
# Ability to handle Customers query and resolve issues asap as per Standard Procedure.
# Respond to customer inquiries and problem escalations.
# Provide phone support to troubleshoot and resolve technical issues and other internet related issues.
# Maintain a thorough understanding of process and policies.
# Demonstrate innovation and intuition in identifying areas requiring operational adaptation and/or improvement
Previous experience in a customer service role on Phone / Email / Chat channels is preferred.
# Excellent communication skills required.
Any Graduate can apply, Under-Graduates may also be considered
Walkin Venue :
YWCA, Besides St. Andrews School, West Marredpally, SecunderabadJob Details