IT Operations Analyst-1346496
JOB DESCRIPTION :
Participates as a member of an Information Technology (IT) technical team. Performs basic analysis of functional or
service requirements. Implements end-user or enterprise infrastructure or services as prepared by more senior engineers.
Provides end user and routine or basic support of enterprise platforms and services. Monitors the environment and
resolves issues utilizing available knowledge reference documentation. Monitors production schedules and ensures
production jobs complete successfully without issues. Ensures complete and timely hand-off of incidents to other support
teams as appropriate. Assists with enterprise-wide system maintenance and change implementation. Performs work
assigned by others. Accountable for own work.
Education and Experience Required:
Bachelor’s degree in Management Information Systems / Computer Science or equivalent and a minimum of 0-5 years related experience. Preferably Networking Certification: Avaya, Cisco, ProCurve, 3COM etc.
Knowledge and Skills Required:
Good verbal and written communication skills. Strong experience with infrastructure environments (e.g. operating system, hardware, data center, security, network, voice, end user and server / web related applications).
- Strong experience with business Information Technology (IT) applications (e.g. supply chain, customer relationship mgmt, Human Resources (HR), finance) . Experience in scripting and / or programming language.
- Experience with implementation, problem analysis and solutioning of infrastructure and business application environments.
- Foundational knowledge and experience with Information Technology Infrastructure Library (ITIL) reference model. Exhibits a high level of initiative and integrity. Possess creative ability, consulting skills, leadership qualities, credibility and self confidence.
- Demonstrated ability to work with geographically dispersed teams. Ability to translate business needs into technical requirements and solutions.