Company : XL Dynamics
XL Dynamics Inc., India conforms to international standards to foster an efficient and contemporary work environment. XL Dynamics Inc., India is a customized blend of onshore and offshore capabilities. These are tailored and coordinated to meet clients’ specific business goals while ensuring that the right resources and skills are available at desired locations. XL Dynamics Inc.’ implementation and delivery model leverages capacity, capabilities, and competencies across geographies to achieve optimal customer satisfaction.
Website : www.xldynamics.com
Job Role : IT Support Engineer
Eligibility : BE/BTech/BCA/MCA IT Support Engineer
Experience : 1- 3 Years
Job Location : Navi Mumbai
Walk-In Date : 25th January 2015
Walk-In Time : 10:00 AM – 11:30 AM
# Providing technical and diagnostic support forhardware/software problems.
# Maintaining overall ownership of users issue & service ensuring resolution within agreed service levels.
# Managing the helpdesk system by recording appropriate information for fault incident and resolving the faulta remote location or by accessing the users desktop.
# Managing service requests, software installations, new computer setups, upgrades, etc.
# Supporting the following technologies: Microsoft Office 2007 products Outlook, Word, Excel, Access, Internet Explorer, Windows XP, desktops, laptops, printers, networked copiers, NICs, basic LAN/WAN connectivity and others as assigned.
# Troubleshooting Network related issues.
# Troubleshooting login and domain related issues.
# Troubleshooting Operating System and general software related issues.
# Recording escalationsemployees and notify the IT head on any operational escalations and complaints.
# Resolving the queries in accordance with helpdesk escalation process.
A/4, Allied digital,
Millennium Business Park,
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