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walkin for Customer Care Executive@TATA BUSINESS SUPPORT SERVICES LIMITED,hyderabad

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Company Name : TATA BUSINESS SUPPORT SERVICES LIMITED

Skills Required : Good typing skills (Quality & Speed) Good communication skills – Ability to handle telephonic conve

Experience Required : Freshers

Job Location : Hyderabad

Walkin Date : 27 January 2015 – 31 January 2015

Walkin Time : 09:00 a.m – 01:00 p.m

Job Description :

To Answer queries/resolve problems of customers through Inbound calls and if required up sell/ cross sell.

Attend inbound calls of customers with regards to give or take information.
Ability to up sell/ cross sell.
Ability to understand what makes the customer tick.
Implement all feedback given by Supervisors.
Questions team leader or manager to obtain full understanding of what information is being requested.
Provide correct and quality information to customers on every call, promote good listening and English grammar skills.
Manage length of calls.
Key KPI to be delivered by the role:

Service levels and quality of resolution provided for service requests processed.
Nil Repeat requests(Calls/SMS/Emails etc)
Functional Competencies:

Proficiency in working on a computer. Basic MS office skills and ability to work on applications that are used to provide services. Having worked on CRM applications is an advantage.

Good typing skills (Quality & Speed)
Good communication skills –
Ability to handle telephonic conversations
Good spoken English & Hindi mandatory.
Good Listening skills
Good comprehension

Walkin Venue :

TATA BUSINESS SUPPORT SERVICES

Vijay Sai towers 7th Floor

Above Reliance Digital show room

Opp BJP party office Kukatpally Hyderabad .

contact person:B.Vinay kumar

Job Details

 

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