Company Name : TATA BUSINESS SUPPORT SERVICES LIMITED
Skills Required : Good typing skills (Quality & Speed) Good communication skills – Ability to handle telephonic conve
Experience Required : Freshers
Job Location : Hyderabad
Walkin Date : 27 January 2015 – 31 January 2015
Walkin Time : 09:00 a.m – 01:00 p.m
Job Description :
To Answer queries/resolve problems of customers through Inbound calls and if required up sell/ cross sell.
Attend inbound calls of customers with regards to give or take information.
Ability to up sell/ cross sell.
Ability to understand what makes the customer tick.
Implement all feedback given by Supervisors.
Questions team leader or manager to obtain full understanding of what information is being requested.
Provide correct and quality information to customers on every call, promote good listening and English grammar skills.
Manage length of calls.
Key KPI to be delivered by the role:
Service levels and quality of resolution provided for service requests processed.
Nil Repeat requests(Calls/SMS/Emails etc)
Proficiency in working on a computer. Basic MS office skills and ability to work on applications that are used to provide services. Having worked on CRM applications is an advantage.
Good typing skills (Quality & Speed)
Good communication skills –
Ability to handle telephonic conversations
Good spoken English & Hindi mandatory.
Good Listening skills
Walkin Venue :
TATA BUSINESS SUPPORT SERVICES
Vijay Sai towers 7th Floor
Above Reliance Digital show room
Opp BJP party office Kukatpally Hyderabad .
contact person:B.Vinay kumarJob Details