Website : www.dell.com
Job Role : Client Technical Support Associate
Eligibility : Any Degree
Experience : 1 Year
Job Location : Bangalore
For more than 28 years, Dell has empowered countries, communities, customers and people everywhere to use technology to realize their dreams. Customers trust us to deliver technology solutions that help them do and achieve more, whether they’re at home, work, school or anywhere in their world. Learn more about our story, purpose and people behind our customer-centric approach.
Assists customers by diagnosing problems and providing resolutions for technical service.
Uses troubleshooting techniques and tools to identify products that are defective and follow guidelines in issuing service calls/contacts.
Advises/educates customers within procedural guidelines to ensure a complete solution to their technical or service questions.
Identifies, researches and provides input on unique or recurring customer problems.
Remains knowledgeable of Dell’s product line, current industry products and technologies.
Focuses on delivering a positive customer experience according to Dell standards.
Monitors and tracks issues to ensure accurate resolution.
May be involved in revenue generation activities with current Dell customers.
Reviews and distributes pertinent cross-functional information.
Strong telephone etiquette skills.
Able to communicate over the phone effectively.
Basic knowledge of Dell products, customer service, policies and procedures.
Strong knowledge of computer and navigating through open applications.
Experience in Technical or Semi – Technical process preferred.
Minimum 10 + 2 with 12 months of International Contact Centre Exp.
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