HCL : BE / B.Tech / BCA / B.Sc / MCA : 2013 / 2014 Passout : Graduate Engineer @ Bangalore,Chennai

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Company : HCL

Qualification : BE / B.Tech / BCA / B.Sc / MCA

Job Position : GET (Graduate Engineer Trainee)

Job Designation : Trainee

Job Category : Hardware | Networking

Walk-In Location : Bangalore, Karnataka

Job Location : Chennai, Tamilnadu

CTC : 1.80 LPA

Qualification – Eligibility Criteria : (Mandatory)
# 2013/2014 B.Tech/BE (Branches – EEE, CS, IT, ECE, E&I) / BCA / B.Sc / MCA
# 50% throughout in academics
# No standing arrears
# Willing to relocate anywhere in India/Abroad
# Willing to sign the Service Agreement as applicable
# Willing to work in 24*7 environment

Desired Experience : 0 Years

Job Description :
# Respond to and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps. Provide level 1 support and perform other activities based adhering on SOPs/work instructions
# Responsible for activities relating to the evaluation, analysis, setup of PC-based software products (e.g. word processors, spreadsheets, presentation graphics, database management systems, electronic mail, and communications), client software and basic network connectivity problems within SLA (If any)
# Use the Incident Management System to document information and manage problems and work requests and their respective resolutions and circumvention’s
# Analyze, acknowledge and record each and every alert in the monitoring tools and handle the alerts as per their impact
# Administer and provide User account provisioning and activities
# Assign work orders / incidents to appropriate support teams and follow up until closure.
# Route problems to internal 2nd and 3rd level IT support staff
# Escalate complex problem to appropriate support specialists
# Routine maintenance updates with other IT staff and business units
# Initiates, Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution
# Provide hardware / software / network problem diagnosis resolution via email/chat/ telephone/web, Monitoring and Management of various IT Infrastructure components for customers end users
# Identify, evaluate and prioritize customer problems and escalations
# Participate in on-going training and departmental development
# Ready to work in rotational shifts, 24 x 7 shifts to provide monitoring of IT infrastructure support

Please Carry below documents (mandatory) :
# Updated Resume Copy
# Photo ID Proof (Passport/PAN-Card/Aadhar-Card/Voter-ID/Driving-License/College-ID)
# Copy of this Posting

Note: Candidates without meeting given eligibility criteria – Please do NOT apply.

Walk-In Date : On 31st January 2015 (Saturday)

Walk-In Time : 9 AM to 10 AM only

Walk-In Venue :
AMC Engineering college,
18th Bannerghatta Road, Kalkere,
Bangalore – 560083

Contact Person : HR
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