IBM SO Off-Campus Any Graduates @ Bangalore / Hyderabad

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Company : IBM

Qualification : Any graduates

Job Position : Technical Support Associate

Job Category : IT | Technical Support | Service Desk | Networking | Hardware | Voice Process

Walk-In Location : Bangalore, Karnataka

Job Location(s) : Hyderabad / Bangalore

Qualification – Eligibility Criteria : (Mandatory)
# Graduate (10+2+3), B.E/B.Tech, Post Graduates, Diploma Holders (10+2+3)
# 2015 Passout Only
# No Percentage cut off
# Candidate should not have any backlogs in order to qualify for the test and interview process
# Working in night shifts is a mandate

Desired Experience : 0 Years

Mandatory Skills :
# Understanding of operating systems, Windows 2000/NT/XP configuration options and troubleshooting
# Browser Support – Internet Explorer, *
# Strong computer skills
# Proficient in network connectivity troubleshooting, TCP/IP, Dial-up, Token Ring, Ethernet, LAN/WAN
# Excellent customer service orientation, *
# Neutral accent

Desired Skills :
# Ability to identify basic hardware parts and aware of basic hardware concepts
# User level familiarity with at least one e-mail client – Outlook, Notes etc
# Skilled in commercially standard software applications and major desktop operating systems
# Awareness of basic networking concepts and technologies
# Questioning skills /probing skills, as relevant to the issue and level of the caller

Job Description :
# Providing Voice support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA and AP. The job will require to handle inbound calls / emails / chats regarding technical issues for end users.
# Remote Infrastructure support delivery
# Perform problem cause analysis
# Resolve routine customer problem
# Ability to Identify Opportunity and Implement Process Improvements
# Ability to meet a set of defined account agent productivity measurements

Selection Process :
1. Initial screening and assessment of communication skills (In Person)
2. Voice and Accent assessment (Telephonic or In-Person)
3. Technical Interview (Telephonic or In-Person)

Please Carry below documents (mandatory) – (original and one set of photocopies) :
# Updated Resume – Multiple Copies

# Government Photo ID Proof (Passport/PAN-Card/Aadhar-Card/Voter-ID/Driving-License)
# Latest Passport Size Photograph
# Education all year mark sheets for the highest degree attained / pursuing Education degree certificate (if course is completed)
# If currently employed: Offer letter or Latest revision Letter And last three months salary slips. Valid Indian work permit (if applicable)

Note: The candidates must send their acceptance to attend this drive by sending email to the below email address on or before 2nd FEB 2015 an should report personally to the placement officer at the college campus and sign the register on 3rd FEB 2015 (before 4.00 PM) without fail.
Walk-In Date : On 4th February 2015 (Wednesday)

Walk-In Venue :
Sri Revana Siddeshwara Institute of Technology,
Chokkanahalli, Chikkajala Post,
Bangalore – 562157
Landmark: 2 km from Bangalore International Airport Highway Road

Contact Person : HR

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