HCL Conducting Walk-in For Freshers on 31st Jan 2015

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Job Description

Eligibility : Any Graduate

Industry : IT/Software

Designation : Graduate Engineer Trainee

Experience: 0 to 2 years

Job Location : Chennai

Drive Location : Bangalore

Date of Drive : 31st January

Walk-In time : 9 AM

Salary :1.80 LPA

Desired Skillset :
2013/2014 B.tech/BE/ (Branches – EEE, CS, IT, ECE, /BCA/BSc/MCA

50% throughout in academics
No standing arrears

Willing to relocate anywhere in India/Abroad
Willing to sign the Service Agreement as applicable
Willing to work in 247 environment

Job Description :
Respond to and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps. Provide level 1 support and perform other activities based adhering on SOPs/work instructions

Responsible for activities relating to the evaluation, analysis, setup of PC-based software products (e.g. word processors, spreadsheets, presentation graphics, database management systems, electronic mail, and communications), client software & basic network connectivity problems within SLA (If any)

Use the Incident Management System to document information and manage problems and work requests and their respective resolutions and circumvention’s

Analyze, acknowledge – record each – every alert in the monitoring tools – handle the alerts as per their impact
Administer and provide User account provisioning – activities

Assign work orders / incidents to appropriate support teams and follow up until closure.
Route problems to internal 2nd and 3rd level IT support staff

Escalate complex problem to appropriate support specialists

Website: www.hcl.com

Walk-In Details:

Walk-In Date : 31st January

Walk-In time : 9 AM

Venue Details :
AMC Engineering college
18th Bannerghatta Road,Kalkere


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