CIPHERCLOUD INDIA walkins for freshers @ Hyderabad

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Qualification : Any Graduate

Job Position : Support Analyst Trainees

Job Position : Support Analyst Trainee

Job Designation : Technical Support Engineer

Job Category : IT | Tech Support

Walk-In Location : Hyderabad, Andhra Pradesh

Job Location : Hyderabad, Andhra Pradesh

Qualification – Eligibility Criteria : (Mandatory)
# BS in Engineering, Computer Science, or related discipline

Desired Experience : 0 Years

Key Skills : Technical Support, Production Support, Redhat Linux, L1, L2

Technical Support :
# This support position requires:
– Key hands-on and customer-facing role in the professional services group who will be responsible for CipherCloud solution support at customer sites remotely
– Demonstrated capabilities in leading basic support activities like incident logging, initial troubleshooting, doing root cause analysis, updating knowledge base, logging updates, interacting internal, external stakeholders, ensuring SLAs are adhered in terms of issue resolution, communication and appropriate adherence to incident management procedures.
– Closely interact with enterprise customers in leading technical support of CipherCloud product issues
– Closely collaborating with engineering teams in thoroughly understanding the technical aspects of the solution provided for self-reliant delivery and support to enterprise customers

Technical Skills :
# Linux Certified or Linux Trained.
# CCNA, ITIL Certification is a Plus.
# Basic shell scripting and networking knowledge
# Knowledge of Java and SQL is a plus.

Desired Skills and Experience :
# BS in Engineering, Computer Science, or related discipline
# 0 years of work experience in a customer-facing role supporting security or enterprise software products, consulting services.
Enterprise software deployment experience delivering to global enterprise customers is a plus. Basic working knowledge of Linux, etc., operating system, and shell scripting
# Working knowledge of load balancing, clustering, and redundancy is a plus.
# Working knowledge of http, web applications, and email servers is a plus.
# Working knowledge of networking and application security is a plus.
# Working knowledge of enterprise databases is a plus
# Strong communication and incident management skills.
# Thinks collaboratively and communicates effectively with customers, partners, and people at all levels.
# Entrepreneurial drive and work ethic, self-motivated, results oriented and demonstrated ability to add value and succeed in a fast paced environment.
# Ability to think outside the box and willingness to do whatever it takes to get the job done right and within schedule.
# Good analytical and troubleshooting skills.
# Team player

Selection Process :
# First round – Group Discussion
# Second Round – Written Test
# Third Round – Face to Face Discussion

Please Carry below documents (mandatory) :
# Updated Resume Copy
# Photo ID Proof (Passport/PAN-Card/Aadhar-Card/Voter-ID/Driving-License/College-ID)

Note: 2013 and 2014 passed out candidates are only considered for fresher position.

Note: We request all the candidates to be in the office by Sharp 11 AM on 6th Feb’15.

Walk-In Date : On 6th February 2015 (Friday)

Walk-In Time : 11 AM to 2 PM only

Contact Address :
CipherCloud India,
Unit No:04-01, 4th floor, Block – 2,
CyberpearlHitech City,
Hyderabad – 500081

Contact Person : Santhi

Contact Number : +91-40-47485518

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