Home » Experience Jobs » iGATE Global Hiring B.E/B.TECH/MCA Freshers 2015 Batch @Noida

iGATE Global Hiring B.E/B.TECH/MCA Freshers 2015 Batch @Noida

India First Fresher Jobs Search Engine – Click Here

Join with Our fresherstask Google+

Company : iGATE Global Solutions Ltd

Location : Noida/Greater Noida

Experience : 0 – 1 yrs
Job Description

Desired Candidate Profile

· Excellent communication and conversation skills (Verbal and Written)
· Should have a great customer handling skills
· Should be ready for 24/7 shift.
· Ability to work under considerable pressure managing multiple tasks and priorities.
· Ok for a 2 years’ Service Agreement

Job Description

· Experience in an inbound technical helpdesk for IT Infrastructure Client, troubleshoot & resolve issues related to Windows, Printers, Enterprise ApplicationsOutlook, VPN, Blackberry, Basic computing skills
· Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for customer’s end users
· Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumvention’s
· Responds to telephone calls, email, instant messages, and assigned ticketsusers; Assign work orders / incidents to appropriate support teams and follow up until closure
· Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps; Provide level 1 remote desktop support and perform other activities based on SOPs
· Escalate complex problem to appropriate support specialists

 

Apply Now Submit Your Resume – Just 1 Minutes Technical Interview Questions Experienced Walkin Details Click Here Free Job Alert – Subscribe Now- Daily 50 Jobs

To know job updates in FaceBook
FaceBook Group Facebook Page

Check Also

Infosys Registration Link for Freshers 2014,2015,2016,2017 Batch @ Across India

Company Name    Infosys Company www. Infosys.com Experience      0 – 1  years Salary Not Mentioned Qualification B.E/B.Tech,M.E/M.Tech,MCA,M.Sc,B.Sc,BCA …

Leave a Reply

Your email address will not be published. Required fields are marked *