Company : iGATE Global Solutions Ltd
Location : Noida/Greater Noida
Experience : 0 – 1 yrs
Desired Candidate Profile
· Excellent communication and conversation skills (Verbal and Written)
· Should have a great customer handling skills
· Should be ready for 24/7 shift.
· Ability to work under considerable pressure managing multiple tasks and priorities.
· Ok for a 2 years’ Service Agreement
· Experience in an inbound technical helpdesk for IT Infrastructure Client, troubleshoot & resolve issues related to Windows, Printers, Enterprise ApplicationsOutlook, VPN, Blackberry, Basic computing skills
· Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for customer’s end users
· Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumvention’s
· Responds to telephone calls, email, instant messages, and assigned ticketsusers; Assign work orders / incidents to appropriate support teams and follow up until closure
· Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps; Provide level 1 remote desktop support and perform other activities based on SOPs
· Escalate complex problem to appropriate support specialists
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