Company Name: IGATE
Experience: 0 – 1 Years
Job Location : Noida
Job Role : Technical Support Engineer
Salary: Best In The Market
# Experience in an inbound technical helpdesk for IT Infrastructure Client, troubleshoot & resolve issues related to Windows, Printers, Enterprise Applications like Outlook, VPN, Blackberry, Basic computing skills
# Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for customer’s end users
# Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumvention’s
# Responds to telephone calls, email, instant messages, and assigned tickets from users; Assign work orders / incidents to appropriate support teams and follow up until closure
# Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps; Provide level 1 remote desktop support and perform other activities based on SOPs
# Escalate complex problem to appropriate support specialists.
Desired Candidate Profile:
# Excellent communication and conversation skills (Verbal and Written)
# Should have a great customer handling skills
# Should be ready for 24/7 shift .
# Ability to work under considerable pressure managing multiple tasks and priorities.
# Ok for a 2 years Service Agreement.
# Should be flexible to work in 24/7 environment in shifts.
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