HCL walk-in for Technical Analyst/Sr. Analyst@Noida/Gurgaon/Delhi/NCR

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Company :HCL

Website : www.hcl.com

Job Role : Technical Analyst/Sr. Analyst

Eligibility : Any Graduate

Experience : 1 – 3 Years

Venue Location : Noida

Job Location : Noida/Gurgaon/Delhi/NCR

Walk-In Date : 10 Feb – 13 Feb 2015

Walk-In Time : 11:00 AM – 04:00 PM

Company Profile:

HCL is a $6.3 billion leading global technology and IT enterprise comprising two companies listed in India – HCL Technologies and HCL Infosystems. Founded in 1976, HCL is one of India’s original IT garage start-ups. A pioneer of modern computing, HCL is a global transformational enterprise today. Its range of offerings includes product engineering, custom & package applications, BPO, IT infrastructure services, IT hardware, systems integration, and distribution of information and communications technology (ICT) products across a wide range of focused industry verticals.


. Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for customer’s end users.
. Route problems to internal 2nd and 3rd level IT support staff.
. Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution.
. Administer and provide User account provisioning.
. Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumvention’s.
. Responds to telephone calls, email, instant messages, and assigned tickets from users; Assign work orders / incidents to appropriate support teams and follow up until closure.
. Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps; Provide level 1 remote desktop support and perform other activities based on SOPs.
. Perform user account management activities.
. Escalate complex problem to appropriate support specialists.
. Responsible for activities relating to the evaluation, analysis, and setup of PC-based software products (e.g., word processors, spreadsheets, presentation graphics, database management systems, electronic mail, and communications).
. Troubleshoot client software and basic network connectivity problems.
. Identify, evaluate and prioritize customer problems and complaints.
. May train users and operators on a limited basis and/or may write training procedures.
. Participate in on-going training and departmental development.
. Routine maintenance updates with other IT staff and business units.
. Provide all required documentation including standards, configurations and diagrams.
. Provide knowledge transfer of EUC operations.

Venue Details:

HCL Technologies,
B-39, 4th Floor, Sec-1,
Near by Noida sec 15 Metro Station, Noida.

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