Networking and Infrastructure, Network Monitoring
A A Switching and Routing (LAN and WAN)A Firewall channels and Security conceptsVoice knowledge (Loggers/Telephony/V-Con)DR and BCP knowledgeA ITIL process knowledge (importantly on Change Management)A Security and ComplianceA Good written and verbal communication organized thought processes polite and respectful of others adapts presentations to the audienceSelf drivenA Assessment of the consequence of errors upon operations reports service delivery etc.A Responsible for day-to-day activities occur as scheduledA Responds to/tracks customer complaints/concernsMaintains a professional attitude when receiving new assignmentsA Experience of installation configuration & handling routing and switching scenariosClearly communicates directions but allows staff to complete assigned workCabling knowledge of racking/DCProvides a motivating atmosphere that encourages direct reports peers and other team members to perform successfullyKnowledge knowledge of Layer 2 protocols Spanning Tree VTPA Troubleshoot problems with Laptop Hardware Application printer and OSTroubleshoot Network connectivity (LAN) issuesMust have experience of handleflavours of both Cisco and Juniper lower/higher end switches/routers.
Roles & Responsibilities:
“As an Administrator, you should be able to Monitor the IT Infra structure for its availability, capacity usage, hardware and OS errors and failures. Handle first-level incident / problem determination and resolution on a 24×7 basis Service incidents and queries within the agreed service levels. Timely escalation of incidents to higher levels when required. Log file monitoring for errors. Perform daily, weekly and monthly proactive housekeeping and monitoring activities Vendor co-ordination, Perform basic Service Requestsbased on Standard Operating Procedures. Follow quality / security process defined for the engagement”
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