Job Description Dear All,
HCL Technologies is conducting a MEGA WALK-IN DRIVE for the Technical Candidates .
Candidates who are tired of working in a Technical support BPO can make use of this opportunity with HCL TECHNOLOGIES!!
Please find the below Job requirement & Description.
*Any Graduates/Diploma holders who has experience into technical support BPO or IT infrastructure domain are eligible.
*Years of Experience required: 0.6 months to 6 years.
Designation: IT Analyst/ Sr. IT Analyst, IT Specialist/ Sr. IT Specialist(Based on experience).
Domain: IT Infrastructure.
Primary role: Providing core IT Infrastructure support to the GLOBAL Clients.
*Provide hardware / software / network problem diagnosis / Applications/ Operating systems/ resolution via telephone/email/chat for customer’s end users
*Route problems to internal 2nd and 3rd level IT support staff.
*Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution.
*Administer and provide User account provisioning.
*Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumvention’s.
*Responds to telephone calls, email, instant messages, and assigned tickets from users; Assign work orders / incidents to appropriate support teams and follow up until closure.
*Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps;
*Provide level 1 or level 2 remote desktop support and perform other activities based on SOPs
Routine maintenance updates with other IT staff and business units.
1. FRESHERS are not eligible
2. Excellent English communication is mandatory
How to Apply: Walk in to the below mentioned venue if you find yourself suitable.
HCL Technologies Ltd
ETA Technopark Special Economic Zone
ETA Block – 1, No.33, OMR
Navalur Village and Panchayat
Chennai – 603 103
Walk in Date: 14th Feb 2015
Walk in Timing: 10am to 3pm (Saturday)
Contact person: Naren
Documents to carry:
Updated CV with the “Naren” marked on top
Copy of this mail
Govt Auth ID Proof copy
Passport size photograph
Do Not Apply to this, If you find yourself suitable walk-in to the below venue.
Candidates who have got selected already kindly ignore and pass it to your friends or colleagues.
Please carry all the above docs to the venue.
Thanks & Regards ,
HR Recruitment team
|Date-14th February, Starting Time: 10 AM|
|Designation||MEGA Walk-in Drive @ HCL Technologies!!! IT Infrastructure Domain – 100 Opening(s)|
|Desired Profile||Please refer to the Job description above|
|Experience||1 – 5 Years|
|Industry Type||IT-Hardware & Networking|
|Role||Technical Support Manager|
|Functional Area||IT Hardware, Technical Support, Telecom Engineering|
|Education||UG – Any Graduate – Any Specialization|
PG – Any Postgraduate – Any Specialization
Doctorate – Doctorate Not Required
|Compensation:||2,00,000 – 5,00,000 P.A. reimbursements, transportation, NO Graveyard shift|
|Keywords||IT Analyst IT Infrastructure technical support tech support inbound bpo voice process IT support incident management remote support IT servicedesk IT Helpdesk global servicedesk global helpdesk|
HCL Technologies Limited
|Job Posted||2015-02-12 13:35:45.0|