Website : www.dell.com
Job Role : Client Technical Support Associate
Eligibility : Any Graduate (No BE/BTech)
Experience : 0 – 2 Years
Job Location : Delhi/NCR
Venue Location : Gurgaon
Walk-In Date : 16 Feb 2015
Since 1984, Dell has played a critical role in enabling more affordable and accessible technology around the world. As an end-to-end computing solutions company, Dell continues to transform computing and provide high quality solutions that empower people to do more all over the world. We serve customers ranging from the world’s largest businesses and public-sector organizations, to small and medium businesses, and individual consumers.
Troubleshooting of dell laptops.
Responsible for providing telephone/email/chat and remote diagnostic technical support related to installation, operation, configuration, customization, performance, and usage of assigned products.
Diagnosis & resolving of the hardware problems and troubleshooting.
Verifies warranty entitlement and determines appropriate action.
Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures.
Documents problems in the support solution database for diagnostics and solution implementation. Provides basic remote deployment, maintenance and consulting services.
Should be open to work in rotational / night shifts in a 24 by 7 environment.
Should have excellent communication skills in English.
Dell International Services,
Vipul Tech Square, Opposite Central Park,
Sector Road, Sector-43,
Gurgaon – 122002.
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