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MPHASIS Walk-In Technical Support @ Bangalore

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Company : MPHASIS

Qualification : Any Graduates

Location : Bangalore

Job Position : Technical Support Advisor

Process : Titanium

Level : 2/3

Function : Operations – Fixed Line

Reporting to : Unit Manager

Job Category : Tech Support

Walk-In Location : Bangalore, Karnataka

Job Location : Bangalore, Karnataka

Compensation : Between INR 215000 and INR 300000

Shift Timings : Predominantly Day Shift

Qualification – Eligibility Criteria : (Mandatory)
# Any Graduates (BE/B.Tech are also eligible)
# Graduate / Post Graduate
# Good Communication Skills
# Knowledge of atleast one South Indian Language (Tamil/Kannada/Telugu/Malayalam)

Desired Experience : Freshers / Experienced
# Fresher and 50% > 6 Months of experience in call centre [immediate Joining Preferred]

Principal Accountabilities (Key Result Areas) :
# Handling incoming Calls
# Providing resolution to Customers on Technical queries.
# Ensure that the required Service Level Agreements (SLA’s) are met.
# Participate in coachings, reviews and training assessments and personnel in conjunction with department managers.

Standards for Measuring Success :
# Customer Satisfaction
# Meeting required average handle time
# Quality scores.

Key Skills :
# Excellent Communication skills
# Language 1 – English Proficiency Level- Excellent
# Has fully operational command of the language with only occasional unsystematic inaccuracies and inappropriacies.
# Handles complex detailed argumentation well.
# Language 2 – Any South Indian language- Proficiency level: High
# Has fully operational command of the language with only occasional unsystematic inaccuracies and inappropriacies.
# Handles complex detailed argumentation well.
# Ability to work under extreme pressure
# Use of call center terms and vocabulary.
# Knowledge on LAN, WAN, OS concepts. Familiar with N/W Topologies, IP Addresses and subnets is a must.

BV Check :
# All new hires will go through a BV check on Education and Experience details provided.
# Negative report will lead to an immediate termination.

Transport :
# One Way Transport – Between 7 PM and 7 AM.

Please Carry below documents (mandatory) :
# Updated Resume Copy

# Photo ID Proof (Passport/PAN-Card/Aadhar-Card/Voter-ID/Driving-License/College-ID)

Walk-In Date : From Monday to Saturday

Walk-In Time : 9.30 AM to 12.30 PM only

Walk-In Venue(s) :

Venue – 1

Mphasis Limited,
Bagmane World Technology Center, WTC 4,
4th Floor, Doddanekundi, Mahadevapura,
Bangalore – 48
Landmark: Opp. Total Mall, Marathahalli
Contact Name: Nazia.A

Venue – 2

Mphasis Limited,
Novel Tech Park, 4th Floor,
Kudlu Gate, Bommanahalli,
Bangalore – 68
Landmark: Behind Trident Hyundai Showroom
Contact Name: Akshatha P

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