Company :Voxvalley Technologies
Website : www.voxvalley.com
Job Role : Technical Support
Eligibility : BSc
Experience : Freshers
Job Location : Hyderabad
Walk-In Date : 02 Mar – 06 Mar 2015
Walk-In Time : 10:00 AM
Voxvalley was formed in 2010 by Mr. Sajjan Mallik whose determination, patience, positive attitude and most importantly interest towards this field lead the company to great heights in terms of Growth and Stability.
Mr. Mallik started his career as an engineer but his passion towards VoIP technology and his growing interest to learn more about it drove him to start a VoIP provider based business initially. With that interest in VoIP growing to a large scale Mr. Mallik focused hard towards achieving his goals and sure enough he did so. He successfully acquired wholesale interconnects with TELCOs, MVNOs, MVNEs and VoIP Providers all across. As of today Mr. Mallik is one of the most successful entrepreneurs dealing with VoIP technology.
Troubleshoot networking / internetworking problems in a methodical and timely manner.
Liaise with Product / Engineering / Commercial departments and third party vendors in relation to IPT products.
Use the Support Trouble Ticket Queue Database to receive workflow-related data.
Drive issues to resolution in order to meet customer service level agreements and customer expectations.
Improve Engineering documentation to drive efficiency and productivity.
Support will be provided across a range of IPT products and a high degree of technical knowledge is required, as well as the ability to articulate in a language understood by our Partners / Resellers and their Engineers.
Typically be qualified to degree level in telecommunications or a related technical discipline.
Demonstrable expertise in IP technology.
Must be a self-starter, proactive, highly organized, and capable of working well with individuals at all levels in the organization.
Troubleshooting L1 issues.
Candidates should have good communication Skills , should be well versed with English and Hindi.(Malayalam and Bengali would be an added advantage).
Plot No. 8-2-120/76/1/B/8 & 92nd Floor,
Ashoka Hitech ChambersRoad No.2,
Banjara Hills, Hyderabad.