IGATE Walkins as Technical Support On 2 March 2015 @ Bangalore

Job Score0

India First Fresher Jobs Search Engine – Click Here

Join with Our fresherstask Google+

Job Position : Technical Support Professional

Job Designation : Service Desk Engineer

Job Category : IT | Infrastructure Management Service

Walk-In Location : Bangalore, Karnataka

Job Location : Bangalore, Karnataka

Desired Qualification :
# B.Sc / BCA / B.Com / BA / BBA / BBM
# BE / B.Tech / MCA

Desired Experience :
# For B.Sc/BCA/B.Com/BA/BBA/BBM : 1 to 3 Years (Mandatory)
# For BE/B.Tech/MCA : 6 Months to 1 Years (Mandatory)

Skills : Service Desk, IT Helpdesk, Technical Voice Support

Desired Skills :
# Should have 1 year of experience with an international call center
# Should possess 60% and above throughout academics
# An ITIL qualification is preferable but not essential
# MCP certification would be desirable
# Excellent communication skills
# Excellent organizational skills
# Willing to work round the clock (24/7)
# 1 years previous IT Service Desk and/or Call Centre experience required
# Incident Management experience Managing incidents including business expectations and communication
# Basic User and Security Group Active Directory administration (Not mandate)
# Strong knowledge of Microsoft based operating systems with emphasis on Windows 7 and Office 2007
# Experience with using and troubleshooting Outlook 2007 within a network environment (permissions, calendar sharing, and delegation)
# Willing to work in night shifts
# Willing to sign 2 years of Service agreement

Job Description :
# Act as a single point of contact for phone calls and staff regarding IT issues and queries
# Receiving, logging and managing calls from internal staff via telephone
# 1st line support – troubleshooting of IT related problems from in-house software to hardware, such as Blackberrys, Laptops, PCs and Printers
# Troubleshoot basic network issues
# Escalate unresolved calls to the L2 support team
# Log all calls in the Service Desk Call Logging system (HPSM)
# Take ownership of user issues and follow up the status of issues on behalf of the user and communicate progress in a timely manner
# To maintain a high degree of customer service for all support queries and adhere to all service management principles
# Update the entire team when a new resolution identified, get the KEDB updated

Please carry a copy of the following documents (mandatory) :
# Updated Resume Copy

# Government Photo ID Proof (Passport/PAN-Card/Aadhar-Card/Voter-ID/Driving-License/Aadhaar Card)
# Please carry 3 months latest pay slip and Hike/Offer Letter (If Any)
# One Passport Size Photograph

Note: Kindly ignore this mail if you have attended interview with us in the last 6 months or not interested for this opening or not matching to the profile.

Walk-In Date : On 2nd March 2015 (Monday)

Walk-In Time : 3:00 PM sharp

Walk-In Venue :
IGATE Global Solutions Limited,
158 – 162 and 165 – 170,
EPIP Phase-2, Whitefield,
Bangalore – 560066

Contact Person : Jincy Pathrose

Contact Number : +91-80-41041209
Reference : fresherstask.com
Submit Your Resume – Just 1 Minutes Technical Interview Questions Experienced Walkin Details Click Here Free Job Alert – Subscribe Now- Daily 50 Jobs

To know job updates in FaceBook
FaceBook Group Facebook Page

GET THE JOBS UPDATES IN YOUR INBOX


More Bangalore Jobs More Chennai Jobs More Pune Jobs More Hyderabad Jobs More Delhi Jobs More NCR Jobs More Mumbai Jobs More Noida Jobs More Freshers Jobs

We will be happy to hear your thoughts

Leave a reply