HCL Technologies Limited IT Analyst Walkin On 3rd – 7th Mar @ Chennai

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HCL Technologies Limited


Any Graduate


1 to 6 yrs.


1,25,000 – 6,00,000 P.A. Transportation provided

No of Openings


Work Location


Job Description



Opening for Service Desk / DataCenter -OPS / GAM- Global account Management  /RDS – Remote Desktop Support  –

L1  & L2- IT Infra Structure


Open requirement  for IT -L1 & L2- “Analyst” & “Specialist” !!

Perferred location – Chennai


Experience- 0 .6 years   – 7 years (Technical voice /semi voice, IT helpdesk /service Desk) .


Hiring for  Analyst / Sr . Analyst /Specialist /Sr Specilaist


Technical Support to HCL’s business clients. He / She will be responsible to provide voice/email/chat support, Resolve Technical or network problem diagnosis,chat, to the clients and provide technical resolution. Incumbent should open for 24X7 operations.






  • Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for customers end users
  • Route problems to internal 2nd and 3rd level IT support staff.
  • Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution.
  • Administer and provide User account provisioning.
  • Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumvention’s.
  • Responds to telephone calls, email, instant messages, and assigned tickets from users; Assign work orders / incidents to appropriate support teams and follow up until closure.
  • Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps; Provide level 1 remote desktop support and perform other activities based on SOPs
  • Perform user account management activities
  • Escalate complex problem to appropriate support specialists
  • Responsible for activities relating to the evaluation, analysis, and setup of PC-based software products (e.g., word processors, spreadsheets,
  • presentation graphics, database management systems, electronic mail, and communications)
  • Troubleshoot client software and basic network connectivity problems
  • Identify, evaluate and prioritize customer problems and complaints
  • May train users and operators on a limited basis and/or may write training procedures
  • Participate in on-going training and departmental development
  • Routine maintenance updates with other IT staff and business units
  • Provide all required documentation including standards, configurations and diagrams
  • Provide knowledge transfer of EUC operations.


Note- Voice suuport profile .


  JD- GAM- Global Account Management: 


Responsibilities :

  •         Managing user account across applications running on various platforms like IBM-AIX, Red Hat Linux, Z OS/RACF, SQL Administrator, Windows  Active Directory, etc.
  •         To create and administer LAN accounts of the users
  •         To create and administer various shared resources e.g. Distribution Lists, Directories
  •         To provide permissions to the user as required by them
  •         To setup the servers as per the customer requirement
  •         To Standardize the network resources as per the client requirement
  •         Ensure that the customer has the appropriate access to the tools to support the business in an efficient way
  •         System Administrator for the User Account Maintenance and Incident Management Systems including general housekeeping
  •         Create LAN and/or E-mail account for the users and administer them.
  •         Grant permissions on various network resources available to users.
  •         Creation and administration of Global groups.
  •         Creation and modification of exchange resources like Distribution Lists, Shared E-mail account, Shared Calendar and Conference Rooms.
  •         Creation of New Directories as per the customer guidelines and grant permissions on them.
  •         Setting up servers as per the client standards and granting permissions on them.
  •         Creation, modification and deletion of user accounts on AIX Servers
  •         Creation, Modification and deletion of user accounts on Mainframe/RACF
  •         Creation, Modification and deletion of users accounts on Oracle/Sql
  •         Perform development and maintenance of knowledge Base for the User Account Maintenance Processes .



JD- RDS- Remote Desktop Support :

Responsibilities :

  • Coordinate desktop changes to avoid deployment collisions.
  • Prepare requests for rollout
  • Prioritize change requests
  • Create rollout plans for changes requests
  • Coordinate implementation process
  • Keep track of request and make sure they are implemented as planned
  • Participate in incident handling concerning desktop changes.
  • Participate in projects concerning bigger desktop changes, for example rollout of new antivirus.
  • Microsoft environment knowledge (desktop & server).
  • Have some level of technical understanding of the products building up a desktop service.
  • Experience from the desktop environment.
  • Understanding and experience of change management process.
  • Technical Requirements


Technical Requirements :


  • Phone support experience necessary.
  • Technical Service desk or technical call center experience is necessary.
  • Disciplined, systematic problem solving skills required.
  • Windows Operating systems
  • Clients: Windows7, Windows Vista, Windows XP, Windows 2000
  • Servers: Windows 2000, Windows 2003, Windows 2008
  • Knowledge of Active Directory, Exchange 2003/2007
  • ITSM ticketing tools such as Remedy, HP Service Center, Peregrine Service Center
  • Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools
  • MS Office Suite (XP, 2003, 2007): MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, MS Project, and MS Visio
  • Internet browsers (e.g. Explorer, Chrome, Firefox),
  • VPN and remote dial-in users
  • Support for laptop, desktops, and printers
  • PDA and blackberry support
  • Others: Adobe Acrobat and other common desktop applications like WinZip, etc.




Job Description:

  •   Act as a first point of escalation/consultation for the team on all technical, procedural and processes related queries.
  •   Manages the team in his / her respective shift.
  •   Assists the team lead in Maintaining & updating documents in a central repository for the benefit of the team.
  •   Ensures that an accurate shift handover happens to the next shift.
  •   Work in rotating shifts to provide 24/7 monitoring of the IT infrastructure.
  • Monitor the IT Infrastructure with various monitoring tools for example (Net cool, BMC, Patrol, NNM, HP OVO, Tivoli etc.).
  •   Analyze, acknowledge & record each & every alert in the monitoring tools & handle the alerts as per their impact.
  •   Escalation & Notification to the relevant teams & stakeholders to ensure SLA compliance & minimal impact to end customer (s).
  • Strict adherence to the specified response & resolution (only in cases where level 1 troubleshooting is in DC OPS scope) SLAs.
  •   Act as a trigger for the critical incident management process by involving the technical & incident management team.
  •   Coordinate with all the technical teams to assist in providing accurate & timely updates to the internal & external customers till issue resolution.
  •   Coordinate all faulty hardware replacement, capacity expansion, server installation/decommissioning & other project management initiatives with the vendors, partners, internal teams & external customers (only in absence of a service desk)
  •   Train & absorb the level 1 troubleshooting and other operational tasks from the various technical tracks.
  •   Assist the team lead in updating the run book and other technical and process documents for benefit of the entire team.
  •   Escalate any inconsistencies in the monitoring environment with respect to the monitoring tool configuration, alert thresholds, alert message enrichment & false alerts.
  •   Handover any incomplete tasks, open alerts and outages to the next shift.
  •   Discuss operational challenges and constraints in team meetings and with the management to ensure timely resolution.

If your experience is relevant can kindly Walk -In directly to venue location for interview :

Or can send your updated resume at sonam_chawla@hcl.com

Or can call at 8800500765

Number of rounds:


  1.          Grammar test
  2.          Voice and Accent round
  3.          Technical online test


Documents are to be carried :

  1. Hard copy of your updated resume
  2.  Any ID proof
  3.  Invitation call letter


Write on top of your resume ” Sonam” and for which skill set and Level you are there for an interview . For any query reach me .


Mention “Sonam” on your resume.


Reference- Direct – Sonam  NOTE:-.

Freshers/ other exp please don’t apply.




  • Time:From 1 PM – 4 PM
  • Venue: Sterling Technopolis:- HCL Comnet Limited, 4/293, Sterling Technopolis, Old Mahabalipuram Road, Kandanchavadi.


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