Preferred Qualifications :
– For hiring an IC1 having 0 to 2 years of experience.
– Nice to have – Shell Scripting
– Nice to have – Experience working in a hosting environments
– Nice to have – Knowledge of Firewall / BigIP / LAN-WAN technologies
– Nice to have – Knowledge of configuring or working on a RAC environment
– Should have good communication skills.
– Should be ready to work in Shift. 24×7 shift and on call support is a must
– Qualification : Electronics Engineering/Comp Science/Comp Engg. Background preferred.
Detailed Description and Job Requirements
As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
As an Associate Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Your primary task will be to provide level one support to customers who contact the Oracle Solution Center and maintain high level of customer satisfaction while meeting guidelines (mostly through electronic means).
Work involves some problem solving with assistance and guidance in understanding and applying company policies and procedures. As this is an entry-level technical position at Oracle, a technical degree is preferred i.e., BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with a 3.0 GPA. OR functional degree + technical higher degree or in lieu of degree may substitute 4 years professional experience and professional certification (i.e., CNE, MCSE, CPA, Oracle, etc.).
Job : Support
Travel : No
Location : IN-IN,India-Bangalore
Job Type : Regular Employee Hire
Organization : Oracle
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