Accenture Walkins Freshers BE / Btech / MCA /BCA / ME / M.Tech as OS – Service Desk Agent

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Company : Accenture

Qualification : Any Graduation

Experience : 0 to 2 yrs

Work Location : Hyderabad

Job Number:19881
Service Desk Agent
# Provide excellent chat and email support to resolve user problems with their Google accounts
# Quickly identify and escalate user reported issues to the team lead and cross functional partners, ensuring swift resolution of bugs or emerging problems.
# Demonstrate innovation and intuition in identifying areas requiring operational adaptation and/or improvement
# Follow strict guidelines and procedures
# Ability to follow the direction of management and receive coaching and provide customer feedback
# Ability and willingness to quickly complete large volumes of work with high quality
# Extreme low tolerance for errors
# All other tasks as assigned
# At least 2 years’ experience in a customer service role on Email/Chat channels
# Risk Management and Fraud Investigations background an advantage
# Demonstrated capacity for critical thinking, analysis and troubleshooting
# Attention to detail with the ability to complete a large volume of work quickly and independently
# Effective probing and comprehension skills
# Problem solving skills with customer centric approach
# Active user of the internet and online applications
# Excellent written English language communication skills
# Openness to work flexible hours as required, including night shifts and holidays
# Experience working collaboratively and proactively in a diverse team environment
– Predominantly Voice Interaction support and also through email, chat & remote support.
– 24×7 Support, shifts based on roster. This means role requires working in US / Night shifts and weekends and on national holidays.
Bachelor’s Degree in Information Technology, Business, Mathematics, Statistics or any relevant field
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