Company :IBM Software Group
Website : www.ibm.com
Job Role : Systems Support Specialist
Eligibility : BE/BTech/Diploma
Experience : Freshers – 2015
Job Location : Across India
IBM is a global technology and innovation company headquartered in Armonk, NY. It is the largest technology and consulting employer in the world, with more than 400,000 employees serving clients in 170 countries. IBM offers a wide range of technology and consulting services; a broad portfolio of middleware for collaboration, predictive analytics, software development and systems management; and the world’s most advanced servers and supercomputers.
This Role is an Individual Contributor responsible for On-Site Installation, Maintenance and Repair of IBM and Multi-Vendor Systems and Components, including Hardware, Networking Products, Software and Operating Systems.
They are the Primary Technical interface to Customers for the coordination of Hardware and/or Software Support and Delivery of Technical Services as required by the Customer.
They are accountable to ensure a High Level of Customer Satisfaction with Service Delivery, Technical Support and Operational Services for the Customer Account(S).
When Critical situations occur, they are the IBM Technical interface to Customers and manage the Situation until the Problem is fixed.
3 years full time Diploma / 4 Years Degree BE/B Tech.
65% and above/ 6.50 CGPA & above.