IBM has been present in India since 1992 (re-entry, after an exit in the 1970s). Since inception, IBM in India has expanded its operations considerably with regional headquarters in Bangalore and offices in 14 cities including regional offices in New Delhi, Mumbai, Kolkata and Chennai. Today, the company has established itself as one of the leaders in the Indian Information Technology (IT) Industry.
IBM has set the agenda for the industry with ‘on demand business’ – a kind of transformation where an organisation changes the way it operates and reduces costs; serving customers better, reducing risks and improving speed and agility in the marketplace. IBM is already working with customers to transform them into ‘on demand’ businesses. IBM is the only company in the world that offers end-to-end solutions to the customers from hardware to software, services and consulting. Linux support further enhances IBM’s e-business infrastructure enabler capability.
Job Position : Fresher
Job Category : IT | Support
Walk-In Location : Hyderabad, Telangana
Job Location(s) : Hyderabad / Bangalore
Compensation : Will be disclosed to the selected candidates by HR
Qualification – Eligibility Criteria : (Mandatory)
# B.Tech, M.Tech, MBA, MCA, Any Diploma, Any Graduate (10+2+3), Any Post Graduates
# Year of Passing: 2015, 2014 and 2013 Batch Students
# Fluency In Communications Skills (Both Spoken and Written) / Soft Skills
Desired Experience : 0 Years
Mandatory Skills :
# Understanding of operating systems, Windows 2000/NT/XP configuration options and troubleshooting
# Browser Support – Internet Explorer
# Strong computer skills required
# Proficient in network connectivity troubleshooting, TCP/IP, Dial-up, Token Ring, Ethernet, LAN/WAN
# Excellent oral and written communication skills.
# Excellent customer service orientation
# Neutral accent
Desired Skills :
# Ability to identify basic hardware parts and aware of basic hardware concepts
# User level familiarity with at least one e-mail client – Outlook, Notes etc..
# Skilled in commercially standard software applications and major desktop operating systems.
# Awareness of basic networking concepts and technologies.
# Questioning skills /probing skills, as relevant to the issue and level of the caller
Job Description :
# Providing Voice support to Internal End Users and External Commercial Account End Users across North America, EMEA and AP.
# The job will require you to handle inbound calls / emails / chats regarding technical issues for end users.
# Remote Infrastructure support delivery
# Perform problem cause analysis.
# Resolve routine customer problem
# Ability to Identify Opportunity and Implement Process Improvements
# Has technical experience and skills in the areas of problem determination, creativity and analysis.
# Ability to meet a set of defined account agent productivity measurements.
Additional Information :
# Candidates applying and selected for the job will be expected to work in shifts – including evening and night shifts.
# Shifts will 24×7 in nature and can vary depending on geographies supported
# Percentage: NO
Recruitment Process :
# Initial screening and assessment of communication skills (In Person)
# Voice and Accent Assessment (Telephonic or In-Person)
# Technical Interview (Telephonic or In-Person)
Please ensure to carry the below mentioned documents for registration (mandatory) :
# Candidate Resume – 2
# Government Photo ID Proof (Passport/PAN-Card/Voter-ID/Driving-License)
# Photo Copy of all the Mark Sheets, Provisional Degree Certificates/Degree Certificates (without fail)
# Passport Size Photo – 4
# College ID Card is mandatory
Note: There is No Registration Fee. Spot Registrations are also available. Registration Desk will closed by 10.00 AM. Selection of the candidates is at the sole discretion of HR Recruitment Team.
Note: Wear in formal dress only – without which you are not allowed into the campus recruitment process.
Walk-In Date : On 20th March 2015 (Friday)
Reporting Time : 8.00 AM sharp
Walk-In Venue :
Jagruti Institute of Engineering and Technology – JNTUH,
Koheda Road, Chintapalliguda(V),
Hyderabad – 501510
Contact Person : Mr.K.Ravikanth – Training and Placement Officer
Contact Number : +91-9247448766, +91-9160857577, +91-9160823123 +91-8414-202214