Company Name : IBM
Location : Across India
Experience : 0 – 1 yrs.
IBM has been present in India since 1992. IBM India’s solutions and services spanmajor industries including financial services, healthcare, government, automotive, telecommunications and education, among others. As a trusted partner with wide-ranging service capabilities, IBM helps clients transform and succeed in challenging circumstances. The diversity and breadth of the entire IBM portfolio of research, consulting, solutions, services, systems and software, uniquely distinguishes IBM Indiaother companies in the industry.
TSS (Technical Support Services) is uniquely qualified to provide IT Infrastructure Support helping in balancing the need for increasing IT performance with decreasing budgets .We provide a Worldwide versatile portfolio of core maintenance and technical support services and key capabilities. We have a long industry of Industry Leadership and a proven track record of maintenance and technical support services excellence.
Job Role : System Support Representative
This Role is an Individual Contributor responsible for On-Site Installation, Maintenance and Repair of IBM and Multi-Vendor Systems and Components, including Hardware, Networking Products, Software and Operating Systems. They are the Primary Technical interface to Customers for the coordination of Hardware and/or Software Support and Delivery of Technical Services as required by the Customer. They are accountable to ensure a High Level of Customer Satisfaction with Service Delivery, Technical Support and Operational Services for the Customer Account(S). When Critical situations occur, they are the IBM Technical interface to Customers and manage the Situation until the Problem is fixed.
• 3 years full time Diploma / 4 Years Degree BE/B Tech
• 65% and above/ 6.50 CGPA & above
Year of Passing
• Computer Science / Electronics / Electronics & Communications / Information Technology.
Associate’s Degree/College Diploma