Company Name : Ernst & Young Pvt. Ltd
Location : Kochi
Experience : 5 – 10 yrs.
Network Administrator – GSS0010Z
This position provides incident management Level 2 support for Network Operations. This includes escalation level support for Service Desk incidents requiring further outage analysis, vendor and carrier scheduling, coordination, maintenance, and emergency change execution in order to restore service for network related events.
Reports to the network operations shift lead as part of the Shared Services Center team. Will interface and work with peers and personnel in other disciplines to help coordinate incident related activities and infrastructure service restoration.
Analytical/Decision Making Responsibilities:
Recommends and provides solutions, workarounds and executing changes for restoring service to supported core network technologies.
Has responsibility for following priorities set by management and follows management guidance on tasks, activities, work assignments as necessary and ensures escalated incident and problem issues are raised to management attention.
Knowledge and Skills Requirements:
A progressive record of growth, project, technical and project skills in maintaining and implementing network infrastructures
General technical networking and analytical skills in the supported network technology
Experience with small to medium size network infrastructures
Sound judgment and tact
Good communication (oral, listening and writing), interpersonal, organizational, and project management skills
Good teaming, organization and time management skills
The ability to work effectively in task oriented challenging environment
The ability to work effectively with peers andlevels of clients
Cisco certification – ITIL and CCNA/CCNP
Bachelor’s degree in (Computer) Science, Engineering, Mathematics or a related discipline, or equivalent work experience
Approximately 5 years of experience in network technology support
Experience in networking and general project management