Job Position : Entry Level
Job Category : IT | Hardware | Networking
Walk-In Location : Hyderabad, Telangana
Job Location : Hyderabad, Telangana
Compensation : Best in Industry + Incentives
# Incentives (Transport + Shift Allowances + Medical + Higher Education Fee)
Qualification – Eligibility Criteria : (Mandatory)
# 2012, 2013, 2014, 2015 Batch Graduates, BE/B.Tech, B.Sc, B.Com, BCA, MCA
Desired Experience : 0 Years
Role Purpose of Service Desk Engineer :
# To act as a single point of contact (SPOC) for all IT Customers.
# To maximize service availability.
# To restore service whenever possible.
# To provide desk-side services, desktop management and device lifecycle management and provide business systems support.
# Maintain Hosted client services for extended application and client access.
– Create Portable user profiles to enable agility.
– Stateless device deployment to ease support and replacement.
– Creation of a detailed products catalogue containing all possible devices in a company to add/remove/update products at any time
– Optimization of existing desktops and provide the foundation services for emerging desktop virtualization technologies.
– Creation of content for Self-Service Portal Solutions and L0 support
Key Responsibilities/Outcomes :
# Takes end to end Ownership of End User Issues till resolution and follow up as mandated by the process requirements.
# Escalates complex problems to the Remote Support Engineering staff or Field Engineering.
# Typically provides technical support for Internal and External customers.
# Escalates complex problems to higher level of expertise within organization.
# Responsible for providing the first-line of after-sales telephone technical support of hardware, Operating Systems, sub-systems and/or applications for customers and/or employees.
Core Competencies :
# Communication skills – written and verbal
# Ability to work in a pressurized environment and able to deliver against a tight timescale.
# Act Independently and be self motivated
# Excellent Problem Solving and Customer Service Skills
# Drive for results
# Attention to Detail
# Customer Focus
Selection Process :
# Screening Rounds
# Aptitude Test
# Technical, Operations and HR Round
Please Carry below documents (mandatory) :
# Updated Resume – Multiple Copies
# Government Photo ID Proof (Passport/PAN-Card/Voter-ID/Driving-License)
# Passport Size Photograph
# College ID Card
# Education Mark Sheets (All Semester / Year Mark Sheets) and Certificates from 10th standard to highest degree attained
# Photocopies should be including both front and back sides of the mark sheet and certificates
# PAN card, if they dont have please ask them apply immediately
# One Passport Size Colour Photograph
# Address Proof Current and Permanent
# Any one of the following documents
– Most Recent BSNL Phone Bill, Electricity Bill, Water Bill, Lease Deed, Rent Deed, Ration Card or Passport
Note: There are no registration charges. Please carry two resumes and photographs.
Walk-In Date : On 25th and 26th March 2015
Reporting Time : 10.30 AM to 3.30 PM Only
Walk-In Venue :
203 A, MLA Colony,
Banjara Hills Road No.12,
Omega Hospital Lane, Near D Srinivas House,
Beside AdAge Office,
Hyderabad – 34
Contact Person : Aqhil Syed
Contact Number : +91-40-65144194
Reference : fresherstask.com
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