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Mphasis Ltd hiring Software Engineer @ Bengaluru / Bangalore

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Company Name : Mphasis Ltd

Location : Bangalore

Experience : 0 – 1 yrs.

 

Job Description

Advisor- Customer Support Officer

Skill Set

Customer focused, Catering to customer’s queries and providing apt resolutions.

Qualification

Graduate / Post Graduate, BE/ B Tech Can also Apply

Experience

0 – 1 years

Mphasis Roles & Responsibilities

Handling incoming Calls Providing resolution to Customers on queries related to billing cycle and order status Ensure that the required Service Level Agreements (SLA’s) are met Participate in coaching’s, reviews and training assessments & personnel in conjunction with department managers

Standards for Measuring Success :

Customer Satisfaction Meeting required average handle time Quality scores

Desired Candidate profile Excellent

Communication skills Language 1 – English Proficiency Level- Excellent Has fully operational command of the language with only occasional unsystematic inaccuracies and inappropriacies. Handles complex detailed argumentation well Language 2 – Kannada/ Tamil/ Telugu/ Malayalam Proficiency level- High Has fully operational command of the language with only occasional unsystematic inaccuracies and inappropriacies. Handles complex detailed argumentation well Ability to work under extreme pressure Use of call center terms and vocabulary

 

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