IBM Hiring Software Support Representative @Across india

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Job ID GTS-0733753 Job type Full-time Regular
Work country India Position type Entry level
Work city – Any Posted 19-Mar-2015
Travel No travel Job area Engineering (hardware)
Business group Global Technology Services Job category Technical Services
Business unit TSS Job role Systems Support Specialist
Job role skillset General
Commissionable/Sales-Incentive jobs only No

Job description
IBM has been present in India since 1992. IBM India’s solutions and services span all major industries including financial services, healthcare, government, automotive, telecommunications and education, among others. As a trusted partner with wide-ranging service capabilities, IBM helps clients transform and succeed in challenging circumstances. The diversity and breadth of the entire IBM portfolio of research, consulting, solutions, services, systems and software, uniquely distinguishes IBM India from other companies in the industry.TSS (Technical Support Services) is uniquely qualified to provide IT Infrastructure Support helping in balancing the need for increasing IT performance with decreasing budgets .We provide a Worldwide versatile portfolio of core maintenance and technical support services and key capabilities. We have a long industry of Industry Leadership and a proven track record of maintenance and technical support services excellence.

Job Description: Software Support Representative

This Role is an Individual Contributor responsible for On-Site Installation and Support for System Software, Middle ware and Operating Systems. They are the Primary Technical interface to Customers for the Coordination of Software Support and Delivery of Technical Services as required by the Customer. They are accountable to ensure a High Level of Customer Satisfaction with Service Delivery, Technical Support and Operational Services for the Customer Account(S). When Critical Situations occur, they are the IBM Technical interface to Customers and manage the Situation until the Problem is fixed.

Qualification
• 4 years B.E/B Tech

Percentage
• 65% and above/ 6.50 CGPA & above

Year of Passing
• 2015

Discipline

• Computer Science

Required

  • Bachelor’s Degree
  • English: Fluent
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

 

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