Company :HCL Technologies Ltd
Website : www.hcl.com
Job Role : Associate/Senior Associate
Eligibility : Any Graduate
Experience : 3 – 8 Years
Walk-In Date : 04 Apr 2015
Walk-In Time : 09:00 AM – 02:00 PM
Job Location : Chennai
HCL is a leading global Technology and IT Enterprise with annual revenues of US$ 6.3 billion. The HCL Enterprise comprises two companies listed in India, HCL Technologies ( www.hcltech.com ) and HCL Infosystems (www.hclinfosystems.in).
The 35 year old enterprise, founded in 1976, is one of India’s original IT garage start ups. Its range of offerings span R&D and Technology Services, Enterprise and Applications Consulting, Remote Infrastructure Management, BPO services, IT Hardware, Systems Integration and Distribution of Technology and Telecom products in India. The HCL team comprises 93,000 professionals of diverse nationalities, operating across 31 countries including 505 points of presence in India. HCL has global partnerships with several leading Fortune 1000 firms, including several IT and Technology majors.
Meet process SLAs.
Liaising with various counterparties to resolve exceptions.
Make or receive domestic and international calls.
Create a participative work environment and thereby facilitate employee satisfaction.
Compiles analyses and presents reports to the management as required.
Lead and motivate team to facilitate achievement of SLA.
Responsible for building and training the team and managing performance on an on-going basis.
Facilitate and implement process improvement ideas to improve efficiency.
Good interpersonal and communication skills.
Good people management skills.
Ability to interact with Delivery Managers/ clients effectively and manage SLAs.
Ability to work under tight timelines.
Willing to work in any shift including US shift.
HCL Technologies Ltd.,
Business Services WSS Towers,
1st Floor, No. 107 & No. 108,
Harris Road, Mount Road, Chennai – 600002.
Landmark – Near Casino Theatre.
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