Company Name : Ericsson
Location : Gurgaon
Experience : 4 – 8 yrs.
Req ID: 69857
Ericsson is a world-leading provider of telecommunications equipment & services to mobile & fixed network operators. Over 1,000 networks in more than 180 countries use Ericsson equipment, & more than 40 percent of the world’s mobile traffic passes through Ericsson networks. Using innovation to empower people, business & society, we are working towards the Networked Society, in which everything that can benefita connection will have one. At Ericsson, we apply our innovation to market-based solutions that empower people & society to help shape a more sustainable world.
We are truly a global company, working across borders in 175 countries, offering a diverse, performance-driven culture & an innovative & engaging environmentemployees enhance their potential everyday. Our employees live our vision, core values & guiding principles. They share a passion to win & a high responsiveness to customer needs that in turn makes us a desirable partner to our clients. To ensure professional growth, Ericsson offers a stimulating work experience, continuous learning & growth opportunities that allow you to acquire the knowledge & skills necessary to reach your career goals.
The Service Project Manager Role purpose is to manage customer projects and secure that project goals, time and budget are in agreement with the internal/external customer expectation.
Responsibilities & Tasks
Manage the internal/external customer relation within the scope of the request/agreement
Establish project plan baseline: define project scope, secure the necessary resources and plans and monitoractivities
Drive project execution: track project activities , monitor and handle changes, conflicts and escalations
Manage Project Finance and develop the business: ensure financial system monitoring, participate to contract preparation and to pre-sales meeting
Handle internal/external customer & stakeholder engagement: manage customer relationship building confidence and trust, ensure project progress arranging meetings and customer events
Develop the SPM discipline: simplify processes, methods and tools with innovative ideas
Sales and business development skills
Negotiation and argumentation skills
Project management skills
Presentation and communication skills
Coaching and Mentoring
Entrepreneurial & Commercial Thinking
Leading & Supervising
Relating & Networking
Delivering Results & Meeting Customer Expectations
Planning & Organizing
Minimum Qualifications & Experience Requirements:
Project management tools and applications