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MPHASIS Off-Campus for BE / B.Tech as Tech Support 30 April 2015 @ Andhra Pradesh / Pune / Bangalore

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(Freshers) Walk-In : Pooled Off-Campus : BE / B.Tech : 2015 Passout : Tech Support Engineers @ Tadepalligudem (Andhra Pradesh)
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Register on /before 4:00pm, 25th April 2015. Hall Tickets will be sent on 27th April 2015
Great opportunity to work in “MphasiS – An HP company” for freshers in 2015 B.Tech passouts
“MphasiS” – Tech Support Openings
on 30th April 2015 at SASI – TPG at 8am

No Registration Fee.
Only for 2015 passouts of B.Tech (any stream)
Do Refer your friends with some eligibility

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NO OTHER STUDENTS FROM OTHER STATES WILL BE ALLOWED TO ATTEND THIS DRIVE. KINDLY DO NOT REGISTER
This openings are only for Andhra Pradesh students of 2015 passouts from Districts of Vizag, Vijayanagaram, East godavari, West godavari and Krishna and Guntur areas.
Candidates from Other States or Other colleges accept above areas (AP districts) will not be permitted.

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Register on /before 4:00pm, 25th April 2015. Read this form completely and register if interested.
Only Good Communication skills required with B.Tech qualification and should have no backlogs
The openings are purely related to Technical Support
It is not Call Center or BPO openings

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About MphasiS – an HP Company:
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MphasiS consistently delivers Applications services, Infrastructure services, and Business Process Outsourcing (BPO) services globally through a combination of technology knowhow, domain and process expertise. We service clients in Banking and Capital Markets, Insurance, Manufacturing, Communications, Media and Entertainment, Healthcare and Life Sciences, Transportation and Logistics, Retail and Consumer Packaged goods, Energy and Utilities, and to Governments around the world. For more details on the company please visit our website: http://www.mphasis.com/
Position : Service Desk Delivery (Technical Support Engineer)

Service desk delivery acts as single point of contact for IT users on day to day basis with primary goal being quickly restoring normal service to users.

Typical Job responsibilities:
– Respond to customer queries via inbound calls, emails, chat and web tickets within defined SLAs.
– Active listening and probing skills
– Communication in neutral accent over phone
– Analytical skills
– Logging incidents and service requests, categorizing and prioritizing them, and managing their life cycle as per ITIL guidelines.
– Update users about request status and close request when users are satisfied with solutions
– Level 1 troubleshooting mainly related to desktop/OS, Custom and COTS applications, Exchange related, End devices, VPN, VOIP and share point as per guidelines in the knowledge base.
– Remote desktop troubleshooting.
– Escalate complex incidents / requests to upstream technical groups.
– Basic networking concepts, Internet and Intranet
– Account Management/Password reset
– They need to work in rotational shifts

Work location: Pune / Bangalore
Salary : Starts from 15000 per month + Incentives + pick and drop transport facility.
Joinings : in June 2015
No. of openings : Open
Selection Process : GD or JAM
HR Interview
Operations round ( Technical based ) Video conference
Written Test ( Aptitude based in English, Reasoning and System knowledge)
Issue of Offer letters to the selected

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Particular to Carry on the day of drive :
3 copy’s of updated resume,
10 passport sized photograph,
Photo copy of all mark sheets of SSC,Inter,B.Tech( all semesters),
College ID or any Govt.ID proof. ( Original and 1 Photo copy)

Note: No Registration Fee. Can refer your friends having same eligibility
All the registered candidates will be sent Admit Cards to their mail ids by 5pm on 27th April 2015.
All the registered candidates need to carry the Admit Card which will be sent to their registered mail ids.

Without Admit Card candidate will not be permitted for the drive @ Sasi.
Students would have to make their own Boarding, Lodging and Transportation arrangements.
Apply Now

 

Reference : fresherstask.com
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