(Freshers / Experienced) BE / B.Tech / MCA : Avaya Data Networking-1405002 @ Bangalore (Karnataka)
Note: This is NOT a direct Walk-In. You need to apply only at given URL and only shortlisted candidates may be called by the company for test/interview.
Position : Avaya Data Networking-1405002
Roles and Responsibilities :
# Responsible to Provide Tier-1/2 level Support for Avaya Data Networking Products
# An individual contributor who provides remote post-sales support of software and/or hardware systems, sub-systems and/or applications for customers or field personnel utilizing telephone and remote diagnostic capabilities.
# Provides support to end user installations, configurations, upgrades and migrations through basic problem solving and troubleshooting. May include supporting 3rd party products and occasional on-site support.
# Analyzes alarms, symptoms, logs and date required to resolve issues of low to medium complexity. Deals with routine to low to medium complex problems or issues.
# Proposes and monitors the implementation of solutions for customer reported incidents. Has limited independence and can identify additional sources when required.
# Able to determine and develop approaches to solutions within a limited scope. Usually follows established practices and procedures.
# Understand difference between layer 2 and 3 products, functionality, and features
# Identify protocols needed to provided interoperability in a multi-vendor solution
# Demonstrate proficiency with product diagnostic tools, testing software applications, and test gear
# Must have knowledge of various network topologies, LAN/WAN, TCP/IP, Ethernet, routing.
# ITIL model service delivery, understanding of SLAs, Contract Penalties etc.
# Exposure to supporting global customers, working in 24*7 environment
# Primarily involved in Incident and Problem Management, Implementation and Critical Outages Support.
# Provides support to complex end user installations, configurations, upgrades and migrations through advanced problem solving and trouble shooting.
# Analyzes symptoms, logs, and data required to resolve issues of high complexity. Proposes and monitors the implementation of medium – complex solutions for customer reported incidents with multiple products
# Has complete understanding of the functionality and usage of multiple products or products in conjunction with associated products within the customer network
# Customer Management, represent Avaya in technical escalations.
Education and Experience Required:
# Fresher BE/MCA or equivalent with 0-3 years of relevant experience
# Certifications like ACIS, ACS, CCNA, CCNP, would be an added advantage
# Superior customer service skills, verbal and written communication skills
# Demonstrate leadership skills, flexibility, accountability, and teaming
# Have excellent knowledge in core product and be multi disciplined in additional products.
# Strong Communication, Problem solving, Troubleshooting and Analytical skills are a pre -requisite.
# Should have 0-3 years of experience in supporting International Customers Data Networking environment
Job Details :
# Job – Services
# Primary Location – India-Karnataka-Bangalore
# Other Locations – India
# Schedule – Full-time
# Shift – Day Job
# Travel – No
# Job Posting – Apr 16, 2015