Dell is a Technology driven company with a unique Dell Direct model. Dell Information Technology department (Dell I/T) plays a key role in enabling the Dell Direct model by creating, deploying and supporting global industry-leading I/T assets and services that reliably deliver the best customer experience and competitive edge.
(0-3 Years) Walk-In : Technical Support Associates @ Gurgaon
Job Position : Client Technical Support Associate
Job Designation : Associate / Senior Associate (Technical)
Job Category : ITES | BPO
Walk-In Location : Gurgaon, Haryana
Job Location(s) : Delhi / NCR / Gurgaon / Noida
Compensation : INR 3,00,000 – 4,00,000 P.A. (Best in the Industry)
Qualification – Eligibility Criteria : (Mandatory)
# Minimum Graduates in any stream. (10+2+3)
# Any Undergraduate with at least 12 months/maximum 30 months of international calling experience can apply.
Desired Experience : 0 to 39 Months Experience
Mandatory Skills : Technical Support
Job Description :
# Troubleshooting of dell laptops.
# Responsible for providing telephone/email/chat and remote diagnostic technical support related to installation, operation, configuration, customization, performance, and usage of assigned products
# Diagnosis and resolving of the hardware problems and troubleshooting.
# Verifies warranty entitlement and determines appropriate action.
# Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures.
# Documents problems in the support solution database for diagnostics and solution implementation. Provides basic remote deployment, maintenance and consulting services.
Candidate Requirements :
# Should be open to work in rotational / night shifts in a 24 by 7 environment.
# Should have excellent communication skills in English.
Please Carry below documents (mandatory) :
# Updated Resume Copy
# Photo ID Proof (Passport/PAN-Card/Aadhar-Card/Voter-ID/Driving-License/College-ID)
Note: Candidates without meeting given eligibility criteria – Please do NOT apply.
Walk-In Date(s) : From 20th to 24th April 2015
Walk-In Venue :
Dell International Services,
Vipul Tech Square, Opposite Central Park, Sector Road, Sector-43,
Gurgaon – 122002
Contact Person : Ellora Dutta
Contact Number : +91-124-4579165
Reference : fresherstask.com