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Mphasis Ltd Hiring BE/ B Tech Graduate / Post Graduate Freshers @ Noida/Greater Noida

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Company : Mphasis Ltd

Location : Noida/Greater Noida

Experience : 0 – 1 yrs.

 

Job Description
Advisor– Technical Support

Skill SetLAN, WAN, OS concepts. Familiar with N/W Topologies, IP Addresses & subnets. QualificationGraduate / Post Graduate, BE/ B Tech Can also Apply Experience0 – 1 yearsMphasis Roles & Responsibilities Handling incoming Calls Providing resolution to Customers on Technical queries. Ensure that the required Service Level Agreements (SLA’s) are met Participate in coaching’s, reviews and training assessments & personnel in conjunction with department managersStandards for Measuring Success : Customer Satisfaction Meeting required average handle time Quality scores.

Qualification:

Graduate / Post Graduate BE/ B Tech Can also Apply Desired Candidate profile Language 1 �” English Proficiency Level- Excellent Has fully operational command of the language with only occasional unsystematic inaccuracies and inappropriacies. Handles complex detailed argumentation well Language 2 �” Kannada/ Tamil/ Telugu/ Malayalam Proficiency level- High Has fully operational command of the language with only occasional unsystematic inaccuracies and inappropriacies. Handles complex detailed argumentation well Ability to work under extreme pressure Use of call center terms and vocabulary Understands LAN, WAN, OS concepts. Familiar with N/W Topologies, IP Addresses & subnets

 

 

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Reference : fresherstask.com

 
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