Accenture Recruiting Freshers as OS Service Desk @ Gurgaon

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Company : Accenture

Location : Gurgaon

Experience : 0 – 1 yrs.

Job Description


Schedule: FULL-TIME
Service Desk Agent

• Provide excellent chat and email support to resolve user problems with their Google accounts

• Quickly identify and escalate user reported issues to the team lead and cross functional partners, ensuring swift resolution of bugs or emerging problems.

• Demonstrate innovation and intuition in identifying areas requiring operational adaptation and/or improvement • Follow strict guidelines and procedures

• Ability to follow the direction of management and receive coaching and provide customer feedback

• Ability and willingness to quickly complete large volumes of work with high quality

• Extreme low tolerance for errors

•other tasks as assigned

• At least 6 months to 2 years’ experience in a customer service role on Email/Chat channels

• Risk Management and Fraud Investigations background an advantage

• Demonstrated capacity for critical thinking, analysis and troubleshooting

• Attention to detail with the ability to complete a large volume of work quickly and independently

• Effective probing and comprehension skills

• Problem solving skills with customer centric approach

• Active user of the internet and online applications

• Excellent written English language communication skills

• Openness to work flexible hours as required, including night shifts and holidays

• Experience working collaboratively and proactively in a diverse team environment – Predominantly Voice Interaction support and also through email, chat & remote support. – 24×7 Support, shifts based on roster. This means role requires working in US / Night shifts and weekends and on national holidays



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