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IBM INDIA Bachelors Degree Openings for Technical Support Representatives @ NCR

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IBM INDIA (www.ibm.com)

IBM has been present in India since 1992. IBM India’s solutions and services span all major industries including financial services, healthcare, government, automotive, telecommunications and education, among others. As a trusted partner with wide-ranging service capabilities, IBM helps clients transform and succeed in challenging circumstances. The diversity and breadth of the entire IBM portfolio of research, consulting, solutions, services, systems and software, uniquely distinguishes IBM India from other companies in the industry.

Global Technology Services (GTS) brings together all of IBM’s worldwide service delivery capabilities for Strategic Outsourcing with strong local and regional management teams supported by a set of key global competencies.

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

(0-1 Years) Bachelors Degree : Technical Support Representatives @ Gurgaon

Note: This is NOT a direct Walk-In. You need to apply only at given URL and only shortlisted candidates may be called by the company for test/interview.

Job Details :
# Job ID: GTS-0744681
# Job type: Full-time Regular
# Work country: India
# Position type: Professional
# Work city: Gurgaon
# Posted: 19-Apr-2015
# Travel: Unknown at this time
# Job area: Operations (all other)
# Business group: Global Technology Services
# Job category: Technical Services
# Business unit: Strat Outsrcng
# Job role: Technical Operations Analyst
# Job role skillset: General
# Commissionable/Sales-Incentive jobs only: No

Job Description :
# IBM has been present in India since 1992. IBM India’s solutions and services span all major industries including financial services, healthcare, government, automotive, telecommunications and education, among others. As a trusted partner with wide-ranging service capabilities, IBM helps clients transform and succeed in challenging circumstances. The diversity and breadth of the entire IBM portfolio of research, consulting, solutions, services, systems and software, uniquely distinguishes IBM India from other companies in the industry.
# Technical Services Competency (TSC) Delivery provides IT help desk support to end Users of a client/organization through Issue identification and In scope Troubleshooting. Technical services competency manages the clients IT environments and acts as the face of Technical support for the clients. Through the management of clients’ IT environments, the group seeks to improve, enhance and add value to Client business environment.
# Key services offered include : IT Service Desk : Level 1, Centralized Technical support, Install- Move- Add- Change (IMAC Coordination), Enablement Services, Parts and Inventory Management Services, Server Support, Service Delivery Planning, Network operations center (NOC), Application Support, IVR management, training, quality and Project Management/ Transition Services. Broadly, the Scope of support includes Incident Management, Business Application Support, Catch and Dispatch, Email and Web ticket Support 24x7x365 to IBM clients worldwide.

Role :
# You will be involved in solving technical query and Trouble shooting.
# Receiving or/and making calls to be able to respond to client concerns/ request that are basic technical in nature.
# Perform initial problem determination (Level1) in support of contracted scope of services with related hardware, software and services support as specified in the contract schedule.

Responsibility :
# You have to provide technical advice and guidance to Help Desk CSRs for reported incidents for which the CSR cannot find a knowledge document.
# Help Desk focal point for reported High Severity incidents, sending out email alerts, and resolves, updated client website and VRU.
# Assist in End to End Problem, Change and Incident Management.

Skills Required :
# Should have proven knowledge of Computer systems and functions. Eg. Laptop, Desktop and Printers.
# Should possess proven knowledge of mobile devices like Blackberry, I Phone, other smart phones etc.
# Should have proven knowledge of operating systems like Windows XP, d) Windows 7 and Windows.
# Proven communication Skills to be able to effectively communicate with customers over Phone / email.
# Knowledge on Mail clients like Lotus and MS Outlook.

Total Year of Experience :
# 0 to 1 year of relevant work experience

Shift :
# Rotational.
# Willingness to work for night shifts.

Required :
# Bachelor’s Degree
# Basic knowledge in IT Trouble Shooting
# English: Fluent

Preferred :
# Information Technology

 
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