iGATE Job Opening For BE/BTech/MCA Graduate Freshers @ Bengaluru / Bangalore

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Company : iGATE Global Solutions Ltd

Location : Bengaluru / Bangalore

Experience : 0 – 3 yrs.


Job Description

Systems Engineer – IMS – (160180)

Desired Candidate Profile

· An ITIL qualification is preferable but not essential
· MCP certification would be desirable
· Excellent communication skills
· Excellent organizational skills
· Willing to work round the clock (24/7)
· 1 year previous IT Service Desk and/or Call Centre experience required
· Incident Management experience – Managing incidents including business expectations and communication
· Basic User & Security Group Active Directory administration (Not mandate)
· Strong knowledge of Microsoft based operating systems with emphasis on Windows 7 and Office 2007
· Experience with using and troubleshooting Outlook 2007 within a network environment (permissions, calendar sharing, and delegation)

Job Description

· Act as a single point of contact for phone calls and staff regarding IT issues and queries
· Receiving, logging and managing callsinternal staff via telephone
· 1st line support – troubleshooting of IT related problemsin-house software to hardware, such as Blackberrys, Laptops, PCs and Printers
· Troubleshoot basic network issues
· Escalate unresolved calls to the L2 support team
· Logcalls in the Service Desk Call Logging system (HPSM)
· Take ownership of user issues and follow up the status of issues on behalf of the user and communicate progress in a timely manner
· To maintain a high degree of customer service forsupport queries and adhere toservice management principles
· Update the entire team when a new resolution identified, get the KEDB updated


BE / BTech / MCA

Primary Location: Bangalore Whitefield I 158-162P & 165P-170P EPIP Phase II, Whitefield Bengaluru 560066



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Reference : fresherstask.com

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