0 – 3 yrs
Delhi/NCR(National Capital Region), Noida, Delhi, Gurgaon
Great Opportunity for a Fresher & Experienced!! Direct Walk Ins!!
We have openings for a Technical Support – US Voice Process.
Below are the details:
Designation: Client Technical Support Associate
Experience Grid: 0 – 39months experience required (International voice tech support)
Job Description -Technical Support:
Troubleshooting of dell laptops.
Responsible for providing telephone/email/chat and remote diagnostic technical support related to installation, operation, configuration, customization, performance, and usage of assigned products
Diagnosis & resolving of the hardware problems and troubleshooting..
Verifies warranty entitlement and determines appropriate action.
Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures.
Documents problems in the support solution database for diagnostics and solution implementation. Provides basic remote deployment, maintenance and consulting services.
Should be open to work in rotational / night shifts in a 24 by 7 environment.
Should have excellent communication skills in English.
Minimum Graduates in any stream. (10+2+3)
Any Undergraduate with at least 12 months/maximum 30 months of international calling experience can apply.
Freshers can apply
Walk In Date: 13th May 2015
Interested candidates can walk In with a copy of resume and a photo id proof.
Address for Interview:
Dell International Services
Vipul Tech Square, Opposite Central Park, Sector Road
Sector-43, Gurgaon – 122002
Contact person: Ellora Dutta
Contact Number : 0124-4579165/ 0124-4579007/ 0124-4579345
Dell International Services India Private Limited
Dell is a Technology driven company with a unique Dell Direct model. Dell Information Technology department (Dell I/T) plays a key role in enabling the Dell Direct model by creating, deploying and supporting global industry-leading I/T assets and services that reliably deliver the best customer experience and competitive edge.