Company :GSS Infotech
Website : www.gssinfotech.com
Job Role : Service Desk Trainee
Eligibility : Any Graduate
Experience : Freshers
Job Location : Hyderabad
Walk-In Date : 11 & 12 May 2015
Walk-In Time : 10:00 AM
Founded in 1999 GSS Infotech is a pioneer in applying innovative, technology-based solutions to common business problems. We help organizations leverage the power of Virtualization, “The Cloud” and outsourced models of technology services delivery. Utilizing these technologies, we help organizations gain competitive advantage, reduce costs, ensure system stability, and improve efficiency.
Specializing in Remote Infrastructure Management Services, Virtualization solutions and Application Management Services, GSS is a partner of choice for Infrastructure optimization solutions worldwide.
With a global headquarters at Hyderabad in India, GSS Infotech has quickly grown through organic growth and strategic acquisitions and has 9 Business centers and 3 Development centers across the globe.
Handle calls & provide effective solutions.
Monitor emails and respond to the customer with effective solutions.
Problem Solving and Responding to Customer Need.
Follow-up daily on all the open incidents.
Escalating incidents according to SLAs.
Follow SOPs and prepare new SOPs on need basis.
Excellent communication skills, quick learner.
Excellent Technical skills, quick learner.
Self motivated and directed, with keen attention to detail.
Excellent written and oral communication skills.
Good Knowledge on probing and Troubleshooting IT related issues.
Willingness to work in shifts. Timeliness a key requirement.
GSS Infotech Ltd, Floor 3 & 4,
Brigade Towers, Plot no : 30,
Part no. : 31, Financial District Nanakramguda,
Reference : fresherstask.com