IBM INDIA Off-Campus BE / B.Tech / MCA / ME / M.Tech As Technical Support On 20 May 2015 @ Kerala / All India
(Freshers) Walk-In : Pooled Off-Campus : BE / B.Tech / MCA / ME / M.Tech : 2014 / 2013 / 2012 Passout : Technical Support Associates @ Ernakulam (Kerala)
Job Position : Technical Support Associate
Job Category : IT | Tech Support
Walk-In Location : Ernakulam, Kerala
Job Location(s) : Bangalore / National Capital Region (NCR) / Chennai / Hyderabad
# Based on business requirement the posting can be in any location within India
Qualification – Eligibility Criteria : (Mandatory)
# BE / B.Tech / ME / M.Tech / MCA from 2014/2013/2012 Passout Batch(s) Only
# Minimum 65% aggregate in the highest qualification
# Basic knowledge on IT Infrastructure services
# Good Communication skills
Desired Experience : 0 Years
Job Description :
# Support problem and change tickets for client support operations (e.g. storage systems or server) for work involving problem determination and implementation of changes to hardware, software, applications or network systems.
# These tasks are not standardized and require independent thought and problem solving to resolve. Interaction with other teams is often required to solve issues.
# Work to standardize repeatable tasks and steps across multiple accounts.
# This may require creating documentation or scripts that can be used to solve the same problem in the future.
# Team members participate once or more a day in cadence discussion on team performance.
# These meetings are typically led by the primary pool manager or Dispatcher.
# They discuss issues or challenges, and receive trouble-shooting input /advice from other team members.
# They may also discuss team performance trends.
# Primary pool team members may also separately interact and exchange information with members of cross-pool teams.
# Implement medium to complex product upgrades and/or medium to complex security compliance corrections without assistance.
Selection Process :
# Aptitude Assessment Test (Online)
# Communication Assessment
# Interview – Technical and PDM (In-Person)
Documents to be carried for the event (original and one set of photocopies) (mandatory) :
# Updated Resume – Multiple Copies
# Education all year mark sheets for the highest degree attained / pursuing
# Education degree certificate (if course is completed)
# If previously employed: Offer letter or Latest revision Letter and Relieving letter/ Service Letter
# Valid Indian work permit (if applicable)
# Government Photo ID Proof (Passport/PAN-Card/Aadhar-Card/Voter-ID/Driving-License)
# Passport Size Photograph
# College ID Card
Walk-In Date : On 20th May 2015 (Wednesday)
Reporting Time : 8.30 AM sharp
Walk-In Venue :
Federal Institute of Science and Technology,
College in Angamaly,
Contact Person : HR
Reference : fresherstask.com