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MBR INFORMATICS Walk-In as Technical Support On 20 May 2015 @ Hyderabad

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(Freshers / Experienced) Walk-In : Technical Support Executives @ Hyderabad

Job Position : Technical Support Executive (Voice / Non-Voice)

Job Category : Tech Support | Voice | Non-Voice

Walk-In Location : Hyderabad, Telangana

Job Location : Hyderabad, Telangana

Qualification – Eligibility Criteria : Any Graduate

Desired Experience : 1 Months to 5 Years

Position Objective :
# Knowledge on printers, routers, windows
# Good Communication Skills
# As Technical Support Associate, you are expected to address customer challenges and queries through voice/chat support and ensure effective resolution to the challenges the customer encounters
# Ensure customer satisfaction and quality parameters are met for the resolutions provided
# Ensure that you delight customers and help in retention by providing customer experience that would enhance stakeholders value

Roles and Responsibilities :
# Effectively address customer queries by understanding challenges faced by the customer
# Ensure you meet set process for addressing customer queries
# Understand customer expectation clearly through effective probing
# Document reasons for customer dissatisfaction for all the queries and the challenges faced
# Understand and upgrade product and process knowledge to meet required standards of customer resolution on an ongoing basis
# Set high levels of performance standards for the given process/account
# Ensure you understand expected performance standards and metrics to be achieved for a given process/account
# Look for areas of improvement in the process and provide insights to your Supervisors to enhance customer delight
# Follow the learning management process to remain current and updated on required skills and knowledge required for the position
# Learn, help and support fellow members in the team in meeting desired performance standards for a given process/account
# Bring right attitude to the work place that complements and enhances the work culture
# Always Think like a winner

Desired Behavior :
# High commitment
# Ability to learn
# New ways of thinking and doing
# Adaptive to team and organization
# Open for feedback and learning
# Proactive and high energy

Please Carry below documents (mandatory) :
# Updated Resume Copy

# Photo ID Proof (Passport/PAN-Card/Aadhar-Card/Voter-ID/Driving-License/College-ID)

Walk-In Date : On 20th May 2015 (Wednesday)

Walk-In Time : From 11 AM Onwards

Walk-In Venue :
MBR Informatics Pvt Ltd,
#658, Beside IFB Care, Sri Ayappa Society,
100 Feet Road, Naer YSR Statue, Madhapur,
Hi-Tech City,
Hyderabad – 500081
Landmark: Vijay Lakshmi Super Market

Contact Person : HR

Contact Number : +91-40-64562322

 
Reference : fresherstask.com

 
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