(Freshers) Walk-In : Technical Support Engineers @ Bangalore
Job Position : Technical Support Engineer
Role Category : Admin/Maintenance/Security/Data Warehousing
Functional Area : IT Software – Application Programming, Maintenance
Job Category : IT | Software Services
Walk-In Location : Bangalore, Karnataka
Job Location : Bangalore, Karnataka
Compensation : 1 Lack Per Annum + Shift Allowance
Qualification – Eligibility Criteria : Any Graduate
Desired Experience : 0 Years
Job Description :
# Remo Software is looking for dedicated and customer-focused Technical Support Representatives who can play a vital role in ensuring that our customers get the most out of our software.
# This role includes:
– Communication with customers via Live Chat, Tickets and Email to resolve functionality or performance issues encountered with Remo products. Provide Phone Support if required.
– Identifying problems and provide answers to customers by researching.
– Troubleshooting product related problems and explain the best solution to the problem.
– Understanding the queries and responding to them promptly.
– Record, track and document support cases, generate problem reports in Issue Tracing system.
– Manage escalation issues that require specialized technical expertise or additional management attention.
– Review users guides, manuals, FAQs and other customer documentation to ensure accuracy and effectiveness in communicating concepts and information.
– Document and communicate customer issues, including enhancement and feature requests, to the Testing and Development teams.
– Flexibility to work on 24X7 environment.
– Excellent communication skills both oral and written is a must.
Please Carry below documents (mandatory) :
# Updated Resume Copy
# Photo ID Proof (Passport/PAN-Card/Aadhar-Card/Voter-ID/Driving-License/College-ID)
Walk-In Date : On 20th May 2015 (Wednesday)
Walk-In Time : 11:30 AM to 3:30 PM only
Walk-In Venue :
Remo Software Private Limited,
18/10, Saleh Center, Cunningham Road,
Bangalore – 560052
Contact Person : Soumya Patil (HR)
Contact Number : +91-9886440644
Reference : fresherstask.com