Aricent Walk In Drive For Freshers On 23rd May 2015 @Gurgaon

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company : Aricent

Location : Gurgaon

Experiences : 0 – 1 yrs.
Job Description


Urgent Opening for Service Request Administrator for Gurgaon Location.

Providing administrative assistance to the TAC teams by suitable handling of Service Requeststhe backlog of the engineers and provide excellent Customer Service experience through the use of appropriated follow-up, helping in closing cases and lowering the CSEs backlogs.

Roles & Responsibilities:

Basic Responsibilities
Primarily follow up on the cases on a timely matter.
Contact the unresponsive customers when they are pending on the case.
Contact the engineers when they are pending on the case or if the customer requires their attention.
Close the cases that are ready to close, as well if the customer or engineer requests the closure.
Appropriate follow-ups, increasing the customer satisfaction.
Reducing the backlog size keeping a healthy backlog.
Communicate on a daily basis with TAC engineers via phone, chat messages or using regular emails to negotiate immediate actions on cases to ensure proper priority is given to closure status.
Instant response to customers emails or requests. Also, return phone calls as soon as possible.
Processupdates, closure requests, emails, etc, those are sent to the SR administrators during the day.
Register each reviewed SR in the database.
Review cases scheduled for follow up, closure, etc, and schedule next revisions.
Deliver a weekly report forcase-activities performed during the period of time.

Additional responsibilities:
Maintain updated team information.
Understand and build reports.
Submit any additional information requiredthe project or report.

Internal Interactions:
Close supervision and detailed instructionsTeam Manager
Consults with other agents for guidance on new assignments and tasks

External Interactions:
Provide precise reports to reflect the SRA work and progress with the TAC teams.
Work closely with TAC Managers in order to maintain accurate information about the team needs and requirements.

Preferred Skill & Competencies:
Experience with US/Canada Voice Process
MS Office Suite proficiency (MS Excel, MS Outlook, MS Word, Internet Explorer)
Email support / quality experience is a plus.

Hiring for female candidate only
This is a Contract to Hire Role
Person should be comfortable for Evening / Night / 247.

Qualification : Any Graduate — Regular

Minimum Experience : 6 Months-3 Years

Job Location:- Gurgaon

NO Sales Target
NO Calling Target
Liberty to work freely

Interview Details:

Presidency Tower B, 3rd FloorCisco ODC,351/2, Sector-14, M.G road, Near Kalyani Hospital, Gurgaon 122001

Interview Date-23rd May, 2015; Saturday

Time- 1:00 PM-5:00 PM

Contact Person- Sanghmitra Singh

Screening of profiles will be done on the interview day/venue.

Sanghmitra Singh
Aricent TA

Reference :

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